Roles of e-service in cconomic development: case study of Nigeria, a lower-middle income country

Abstract

E-Government activities are still very low in Nigeria, a lower middle-income country, and this is hindering E-Service adoption. E-Service is inextricably linked to E-Government and they will not develop separately, but as one progresses the other moves forward. Having a new technology like E-service opens new opportunities for government, private and public sectors. Despite the fact that the new technology will not be without a hindrance, the overall benefits of using outweigh its lapses. Nigeria has overtaken South Africa as top Africa economy. There is still more to be done in increasing the revenue of the country, reducing the huge external debt owing the World Bank. Furthermore, there is a need to sustain the new status as top economy in Africa. There are many unresolved problems like corruption. This leads to a slow movement of files in offices, embezzlement, election irregularities, and port congestions among others. Adoption of E-Service will help to reduce these problems and increase the revenue base of the country. This study will identify e-Service roles in economic development in Nigeria, a lower middle-income country. The study is based on literature review methodology and recent online survey that shows the level of E-Service awareness and roles. We shall also examine previous conference papers related to this study and necessary recommendations will be suggested and offered to the authority in Nigeria on how best the e-service adoption will add more success to the economic development.