Barriers facing e-service technology in developing countries: a structured literature review with Nigeria as a case study

Abstract

E-Government services adoption rate is rapidly increasingly in the developing and lower-middle-income countries for promoting good governance capability and accountability of public organisations. E-Government services are helping to boost government revenue, very fast and secured transactions, reduce corruption through the use of modern technology and transparent operations. It is imperative to state that the e-Service in an e-Governance domain has been gaining more attention over past two decades. This paper will examine a structured literature review (SLR) of the barriers facing E-Service Technology in developing countries with Nigeria as a case study. In this study, the use of a structured literature review gives rise to reviewing papers from conferences on Google Scholar between 2009 and 2014. A total of 3100 papers were reviewed using content analysis and 68 papers from Google Scholar after careful filtering, classification and analysis met the inclusion criteria for barriers facing E-Service adoption a