A conceptual framework for the analysis of community stakeholder satisfaction within the Nigeria construction project industry
AuthorsOkafor, Chichi Merit
community stakeholder satisfaction
community stakeholder in construction
Subject Categories::N120 International Business studies
MetadataShow full item record
AbstractDue to the growing number of construction industry stakeholders, academic researchers and project managers are beginning to emphasise satisfaction in the industry as a research subject. Consequently, this study focuses on the satisfaction of community stakeholders in the construction industry, particularly in the health sector. The justification for this focus is that there is little information on analysing community stakeholder satisfaction in the Nigerian construction project industry. As a result, creating a well-revised and defined conceptual framework would be critical in tackling or significantly reducing this threat. The purpose of this study is to create a conceptual framework that will be used to analyse and improve community stakeholder satisfaction in the Nigerian construction project industry. The study relies on existing literature to identify the various satisfaction factors of stakeholders in the construction projects industry. Furthermore, the extensive literature review provided information on what defines community stakeholder satisfaction in the Nigerian construction project industry. Furthermore, interviews were used to collect data, with the resulting data serving as the baseline for examining and improving community stakeholder satisfaction in the construction project industry. In addition, a non-probability sampling method (purposive sampling) with a sample size of 21 was used for the survey. This sample size includes community leaders who are the community's overseers or governors, small business owners who are the community's investors, and project managers in charge of the construction project from which the community stakeholders benefit. In conclusion, the findings identify stakeholders' engagement, relationship management, and satisfaction factors as critical nodes for establishing the community stakeholder satisfaction framework. This three-way relationship reveals a critical interdependence between these metrics and emphasises their significance in developing a practical satisfaction framework for the Nigerian building and construction industry. Lastly, there have been suggestions for a gradual paradigm shift in the government's focus from a traditional quality-time-cost approach to a more sustainability-inclined strategy. This innovative approach could aid in the elimination of unnecessary disputes or crises affecting community stakeholder satisfaction in the building and construction sector.
CitationOkafor, c.m. (2022) 'A Conceptual Framework for the Analysis of Community Stakeholder Satisfaction within the Nigeria Construction Project Industry'. PhD thesis. University of Bedfordshire.
PublisherUniversity of Bedfordshire
TypeThesis or dissertation
DescriptionA thesis submitted to the University of Bedfordshire, in partial fulfilment of the requirements for the degree of Doctor of Philosophy
The following license files are associated with this item:
- Creative Commons
Except where otherwise noted, this item's license is described as Attribution-NonCommercial-NoDerivatives 4.0 International
Showing items related by title, author, creator and subject.
Benefits, barriers and guideline recommendations for the implementation of serious games in education for stakeholders and policymakersTsekleves, Emmanuel; Cosmas, John; Aggoun, Amar (Blackwell Publishing Ltd, 2014-10-24)Serious games and game-based learning have received increased attention in recent years as an adjunct to teaching and learning material. This has been well echoed in the literature with numerous articles on the use of games and game theory in education. Despite this, no policy for the incorporation of serious games in education exists to date. This review paper draws from the literature to provide guideline recommendations that would help educators and policymakers in making the first step towards this.
Towards understanding stakeholder relationship during strategic planning: the case of an airline companyAl Katheeri, Mohamed (University of BedfordshireUniversity of Bedfordshire, 2016-10)This research investigates the relationship among the stakeholders during the strategic planning process in an airline company. The concept of involving stakeholders in strategic planning is based on the assumption that engaging stakeholders in a meaningful way will increase the benefits for both the organization and the stakeholders. The growth trend of the company investigated has resulted in complexity due to the growth of its internal and external stakeholders and the influence that their relationships can have on strategic planning. Whereas studies have identified a number of factors that can influence stakeholder relations, it has also been suggested that relationships could further be influenced by host of other stakeholder-related attributes. It is in this context that the study answers the following research questions: (1) how do stakeholders understand their responsibilities in strategic planning?; (2) how do they perceive the importance of communication and coordination to their relationship during the planning process?; and (3) how do the stakeholders‘ expectations shape the challenges faced by the company and their relationship during strategic planning? The study employs the qualitative method of research using the interview technique to collect data to gain insights into how the participants perceive and make sense of their relationships during strategic planning in their company. The conceptual dimension of the study is premised on the two streams of meaning of relationships and the dynamics of stakeholder relations during strategic planning projected in the literature. The methodological dimension is premised on the importance of lived experience as a significant source of knowledge. In this respect, the study draws on phenomenology using narrative analysis and inductive content analysis in the treatment of data. Accordingly, the study found that stakeholders bring to the table a plethora of responsibilities which have significant upward and downward influences during strategic planning. There is a consensus among stakeholders on the general importance of the relational benefits of coordination and communication. Real time coordination and communication with external stakeholders is differentially perceived within the range of poor to excellent. Likewise, there is differential perception of the relational importance of communication in terms of organizational context. Whether the coordination among stakeholders is perceived as excellent or poor, the bottom line is that stakeholder relations in the company remains a challenge. Stakeholders have multiple expectations of the company strategic plan and the strategic planning process which further raises multi-faceted challenges to the company. Based on the findings the study came up with a model that highlights the streams of thought pursued in the study. The findings affirm the view that relationships result from what transpires, happens, or occurs during strategic planning. Likewise, the inherent connectivity that results from the social nature of individuals involved in the planning process is affirmed. The former is on account of the responsibilities of the stakeholders and the latter on account of the inherent value that stakeholders place on strategic planning. The quality and extent of stakeholder relations however is moderated by extent and quality of coordination and communication before and during the planning process.