“So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy
dc.contributor.author | Dwivedi, Yogesh K. | |
dc.contributor.author | Kshetri, Nir | |
dc.contributor.author | Hughes, Laurie | |
dc.contributor.author | Slade, Emma Louise | |
dc.contributor.author | Jeyaraj, Anand | |
dc.contributor.author | Kar, Arpan Kumar | |
dc.contributor.author | Baabdullah, Abdullah M. | |
dc.contributor.author | Koohang, Alex | |
dc.contributor.author | Raghavan, Vishnupriya | |
dc.contributor.author | Ahuja, Manju | |
dc.contributor.author | Albanna, Hanaa | |
dc.contributor.author | Albashrawi, Mousa Ahmad | |
dc.contributor.author | Al-Busaidi, Adil S. | |
dc.contributor.author | Balakrishnan, Janarthanan | |
dc.contributor.author | Barlette, Yves | |
dc.contributor.author | Basu, Sriparna | |
dc.contributor.author | Bose, Indranil | |
dc.contributor.author | Brooks, Laurence | |
dc.contributor.author | Buhalis, Dimitrios | |
dc.contributor.author | Carter, Lemuria | |
dc.contributor.author | Chowdhury, Soumyadeb | |
dc.contributor.author | Crick, Tom | |
dc.contributor.author | Cunningham, Scott W. | |
dc.contributor.author | Davies, Gareth H. | |
dc.contributor.author | Davison, Robert M. | |
dc.contributor.author | Dé, Rahul | |
dc.contributor.author | Dennehy, Denis | |
dc.contributor.author | Duan, Yanqing | |
dc.contributor.author | Dubey, Rameshwar | |
dc.contributor.author | Dwivedi, Rohita | |
dc.contributor.author | Edwards, John S. | |
dc.contributor.author | Flavián, Carlos | |
dc.contributor.author | Gauld, Robin | |
dc.contributor.author | Grover, Varun | |
dc.contributor.author | Hu, Mei-Chih | |
dc.contributor.author | Janssen, Marijn | |
dc.contributor.author | Jones, Paul | |
dc.contributor.author | Junglas, Iris | |
dc.contributor.author | Khorana, Sangeeta | |
dc.contributor.author | Kraus, Sascha | |
dc.contributor.author | Larsen, Kai R. | |
dc.contributor.author | Latreille, Paul | |
dc.contributor.author | Laumer, Sven | |
dc.contributor.author | Malik, F. Tegwen | |
dc.contributor.author | Mardani, Abbas | |
dc.contributor.author | Mariani, Marcello | |
dc.contributor.author | Mithas, Sunil | |
dc.contributor.author | Mogaji, Emmanuel | |
dc.contributor.author | Nord, Jeretta Horn | |
dc.contributor.author | O’Connor, Siobhan | |
dc.contributor.author | Okumus, Fevzi | |
dc.contributor.author | Pagani, Margherita | |
dc.contributor.author | Pandey, Neeraj | |
dc.contributor.author | Papagiannidis, Savvas | |
dc.contributor.author | Pappas, Ilias O. | |
dc.contributor.author | Pathak, Nishith | |
dc.contributor.author | Pries-Heje, Jan | |
dc.contributor.author | Raman, Ramakrishnan | |
dc.contributor.author | Rana, Nripendra P. | |
dc.contributor.author | Rehm, Sven-Volker | |
dc.contributor.author | Ribeiro-Navarrete, Samuel | |
dc.contributor.author | Richter, Alexander | |
dc.contributor.author | Rowe, Frantz | |
dc.contributor.author | Sarker, Suprateek | |
dc.contributor.author | Stahl, Bernd Carsten | |
dc.contributor.author | Tiwari, Manoj Kumar | |
dc.contributor.author | van der Aalst, Wil | |
dc.contributor.author | Venkatesh, Viswanath | |
dc.contributor.author | Viglia, Giampaolo | |
dc.contributor.author | Wade, Michael | |
dc.contributor.author | Walton, Paul | |
dc.contributor.author | Wirtz, Jochen | |
dc.contributor.author | Wright, Ryan | |
dc.date.accessioned | 2023-03-17T10:17:20Z | |
dc.date.available | 2023-03-11T00:00:00Z | |
dc.date.available | 2023-03-17T10:17:20Z | |
dc.date.issued | 2023-03-11 | |
dc.identifier.citation | Dwivedi YK, Kshetri N, Hughes L, Slade EL, Jeyaraj A, Kar AK, Baabdullah AM, Koohang A, Raghavan V, Ahuja M, Albanna H, Albashrawi MA, Al-Busaidi AS, Balakrishnan J, Barlette Y, Basu S, Bose I, Brooks L, Buhalis D, Carter L, Chowdhury S, Crick T, Cunningham SW, Davies GH, Davison RM, Dé R, Dennehy D, Duan Y, Dubey R, Dwivedi R, Edwards JS, Flavián C, Gauld R, Grover V, Hu MC, Janssen M, Jones P, Junglas I, Khorana S, Kraus S, Larsen KR, Latreille P, Laumer S, Malik FT, Mardani A, Mariani M, Mithas S, Mogaji E, Nord JH, O’Connor S, Okumus F, Pagani M, Pandey N, Papagiannidis S, Pappas IO, Pathak N, Pries-Heje J, Raman R, Rana NP, Rehm SV, Ribeiro-Navarrete S, Richter A, Rowe F, Sarker S, Stahl BC, Tiwari MK, van der Aalst W, Venkatesh V, Viglia G, Wade M, Walton P, Wirtz J, Wright R (2023) '“So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy', International Journal of Information Management, 71 (), pp.-. | en_US |
dc.identifier.issn | 0268-4012 | |
dc.identifier.doi | 10.1016/j.ijinfomgt.2023.102642 | |
dc.identifier.uri | http://hdl.handle.net/10547/625698 | |
dc.description.abstract | Transformative artificially intelligent tools, such as ChatGPT, designed to generate sophisticated text indistinguishable from that produced by a human, are applicable across a wide range of contexts. The technology presents opportunities as well as, often ethical and legal, challenges, and has the potential for both positive and negative impacts for organisations, society, and individuals. Offering multi-disciplinary insight into some of these, this article brings together 43 contributions from experts in fields such as computer science, marketing, information systems, education, policy, hospitality and tourism, management, publishing, and nursing. The contributors acknowledge ChatGPT’s capabilities to enhance productivity and suggest that it is likely to offer significant gains in the banking, hospitality and tourism, and information technology industries, and enhance business activities, such as management and marketing. Nevertheless, they also consider its limitations, disruptions to practices, threats to privacy and security, and consequences of biases, misuse, and misinformation. However, opinion is split on whether ChatGPT’s use should be restricted or legislated. Drawing on these contributions, the article identifies questions requiring further research across three thematic areas: knowledge, transparency, and ethics; digital transformation of organisations and societies; and teaching, learning, and scholarly research. The avenues for further research include: identifying skills, resources, and capabilities needed to handle generative AI; examining biases of generative AI attributable to training datasets and processes; exploring business and societal contexts best suited for generative AI implementation; determining optimal combinations of human and generative AI for various tasks; identifying ways to assess accuracy of text produced by generative AI; and uncovering the ethical and legal issues in using generative AI across different contexts. | en_US |
dc.language.iso | en | en_US |
dc.publisher | Elsevier | en_US |
dc.relation.url | https://www.sciencedirect.com/science/article/pii/S0268401223000233 | en_US |
dc.rights | Green - can archive pre-print and post-print or publisher's version/PDF | |
dc.rights | Attribution-NonCommercial-NoDerivatives 4.0 International | * |
dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/4.0/ | * |
dc.subject | ChatGPT | en_US |
dc.subject | artificial intelligent | en_US |
dc.subject | artificial intelligence | en_US |
dc.subject | chatbot | en_US |
dc.subject | human-centred computing | en_US |
dc.subject | Subject Categories::G700 Artificial Intelligence | en_US |
dc.title | “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy | en_US |
dc.type | Article | en_US |
dc.contributor.department | Swansea University | en_US |
dc.contributor.department | Pune & Symbiosis International (Deemed University) | en_US |
dc.contributor.department | University of North Carolina at Greensboro | en_US |
dc.contributor.department | University of Bristol | en_US |
dc.contributor.department | Wright State University | en_US |
dc.contributor.department | Indian Institute of Technology Delhi | en_US |
dc.contributor.department | King Abdulaziz University | en_US |
dc.contributor.department | Middle Georgia State University | en_US |
dc.contributor.department | NIIT Limited | en_US |
dc.contributor.department | University of Louisville | en_US |
dc.contributor.department | Northumbria University London | en_US |
dc.contributor.department | KFUPM Business School | en_US |
dc.contributor.department | Sultan Qaboos University | en_US |
dc.contributor.department | National Institute of Technology, India | en_US |
dc.contributor.department | Montpellier Business School | en_US |
dc.contributor.department | FORE School of Management, New Delhi | en_US |
dc.contributor.department | Indian Institute of Management Ahmedabad | en_US |
dc.contributor.department | University of Sheffield | en_US |
dc.contributor.department | Bournemouth University | en_US |
dc.contributor.department | University of New South Wales | en_US |
dc.contributor.department | TBS Business School | en_US |
dc.contributor.department | Swansea University | en_US |
dc.contributor.department | University of Strathclyde | en_US |
dc.contributor.department | City University of Hong Kong | en_US |
dc.contributor.department | Indian Institute of Management Bangalore | en_US |
dc.contributor.department | University of Bedfordshire | en_US |
dc.contributor.department | Liverpool John Moores University | en_US |
dc.contributor.department | Prin. L. N. Welingkar Institute of Management Development and Research | en_US |
dc.contributor.department | Aston Business School | en_US |
dc.contributor.department | University of Zaragoza | en_US |
dc.contributor.department | University of Otago | en_US |
dc.contributor.department | University of Arkansas | en_US |
dc.contributor.department | National Tsing Hua University | en_US |
dc.contributor.department | Delft University of Technology | en_US |
dc.contributor.department | College of Charleston | en_US |
dc.contributor.department | Free University of Bozen-Bolzano | en_US |
dc.contributor.department | University of Johannesburg | en_US |
dc.contributor.department | University of Colorado | en_US |
dc.contributor.department | Friedrich-Alexander University Erlangen-Nuremberg | en_US |
dc.contributor.department | Worcester Polytechnic Institute | en_US |
dc.contributor.department | University of Reading | en_US |
dc.contributor.department | University of Bologna | en_US |
dc.contributor.department | University of South Florida | en_US |
dc.contributor.department | University of Greenwich | en_US |
dc.contributor.department | Oklahoma State University | en_US |
dc.contributor.department | University of Manchester | en_US |
dc.contributor.department | University of Central Florida | en_US |
dc.contributor.department | SKEMA Business School | en_US |
dc.contributor.department | National Institute of Industrial Engineering (NITIE), Mumbai | en_US |
dc.contributor.department | Newcastle University | en_US |
dc.contributor.department | University of Agder | en_US |
dc.contributor.department | Norwegian University of Science and Technology | en_US |
dc.contributor.department | DXC Technologies India | en_US |
dc.contributor.department | Roskilde University | en_US |
dc.contributor.department | Qatar University | en_US |
dc.contributor.department | Université de Strasbourg | en_US |
dc.contributor.department | ESIC University | en_US |
dc.contributor.department | University of Economics and Human Sciences, Warsaw | en_US |
dc.contributor.department | Wellington School of Business and Government | en_US |
dc.contributor.department | Nantes University | en_US |
dc.contributor.department | University of Virginia | en_US |
dc.contributor.department | University of Nottingham | en_US |
dc.contributor.department | RWTH Aachen University | en_US |
dc.contributor.department | Virginia TechBlacksburg, | en_US |
dc.contributor.department | University of Portsmouth | en_US |
dc.contributor.department | University of Aosta Valley | en_US |
dc.contributor.department | IMD Business School, Lausanne | en_US |
dc.contributor.department | Capgemini UK Ltd | en_US |
dc.contributor.department | National University of Singapore | en_US |
dc.identifier.journal | International Journal of Information Management | en_US |
dc.date.updated | 2023-03-17T09:38:19Z | |
dc.description.note | gold oa |