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dc.contributor.authorWestlake, David
dc.contributor.authorJones, Rebecca
dc.date.accessioned2020-10-13T09:05:45Z
dc.date.available2020-10-13T09:05:45Z
dc.date.issued2017-08-16
dc.identifier.citationWestlake D, Jones RK (2018) 'Breaking down language barriers: a practice-near study of social work using interpreters', British Journal of Social Work, 48 (5), pp.1388-1408.en_US
dc.identifier.issn0045-3102
dc.identifier.doi10.1093/bjsw/bcx073
dc.identifier.urihttp://hdl.handle.net/10547/624545
dc.description.abstractThis paper explores how social workers can communicate effectively using an interpreter. It examines how child and family practitioners describe their experiences of working with interpreters and uses audio recordings of home visits to analyse how the challenges they describe manifest in practice. The analysis is based on audio recordings of nineteen interpreter-mediated meetings between workers and families, and two focus groups with practitioners. Recordings were categorised using quantitative coding, and data were analysed thematically. Although workers find using an interpreter challenging, in practice, skilled practitioners are able to work effectively providing they adopt an assertive approach. This is characterised by clarifying misunderstandings, involving the client in ‘chit-chat’ to build rapport and, where clients have differing levels of language proficiency, conducting the conversation entirely in the native language. The study demonstrates the centrality of social worker skills in managing interpreter-mediated sessions and improving practice for non-native-speaking families. This has implications for social work practice internationally.en_US
dc.language.isoenen_US
dc.publisherOxford University Pressen_US
dc.relation.urlhttps://academic.oup.com/bjsw/article-abstract/48/5/1388/4083350en_US
dc.rightsGreen - can archive pre-print and post-print or publisher's version/PDF
dc.subjecttranslationen_US
dc.subjectdirect practiceen_US
dc.subjectcommunication skillsen_US
dc.subjectinterpretersen_US
dc.subjectobservationen_US
dc.titleBreaking down language barriers: a practice-near study of social work using interpretersen_US
dc.typeArticleen_US
dc.identifier.journalBritish Journal of Social Worken_US
dc.date.updated2020-10-13T09:01:18Z
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