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    Issues associated with citizens in developing countries trusting the security of online services

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    Authors
    Alenezi, Ahmad H.
    Feng, Xiaohua
    Amin, Saad
    Liu, Haiming
    Affiliation
    University of Bedfordshire
    Issue Date
    2013-05-20
    Subjects
    e-commerce Internet security
    e-trust
    e-government
    trust
    
    Metadata
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    Abstract
    Often referred to as Government to Citizen, E-government services are being utilized by many governments and organizations around the world to provide information and services to their citizens and customers. Such serviced are founded on the prevalence and availability of Information and communications technology (ICT). In developing countries such as Saudi Arabia, E-government projects have been identified as one of the top government priorities. However, the adoption of E-services faces many challenges and barriers, such as the technological, cultural, and organizational, which must all be considered and examined and handled carefully. This paper explores the reasons behind the lack of trust in the security of those online services, which are provided by governments and commercial organizations. Based on the analysis of data collected, the researchers were able to identify some of the important barriers and challenges arising in this context. As a result, this study has generated a list of possible recommendations that can help to solve this issue. © 2013 IEEE.
    Citation
    Alenezi A, Feng X, Amin S, Liu H (2013) 'Issues associated with citizens in developing countries trusting the security of online services', 2013 International Conference on Computer Applications Technology (ICCAT) - Sousse, IEEE.
    Publisher
    IEEE
    URI
    http://hdl.handle.net/10547/624216
    DOI
    10.1109/ICCAT.2013.6522012
    Additional Links
    https://ieeexplore.ieee.org/document/6522012/versions
    Type
    Conference papers, meetings and proceedings
    Language
    en
    ISBN
    9781467352857
    ae974a485f413a2113503eed53cd6c53
    10.1109/ICCAT.2013.6522012
    Scopus Count
    Collections
    Computing

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