• Login
    View Item 
    •   Home
    • Research from April 2016
    • Business and management
    • View Item
    •   Home
    • Research from April 2016
    • Business and management
    • View Item
    JavaScript is disabled for your browser. Some features of this site may not work without it.

    Browse

    All of UOBREPCommunitiesTitleAuthorsIssue DateSubmit DateSubjectsPublisherJournalDepartmentThis CollectionTitleAuthorsIssue DateSubmit DateSubjectsPublisherJournalDepartment

    My Account

    LoginRegister

    About

    AboutLearning ResourcesResearch Graduate SchoolResearch InstitutesUniversity Website

    Statistics

    Display statistics

    Relational resources for emerging markets’ non-technological innovation: insights from China and Taiwan

    • CSV
    • RefMan
    • EndNote
    • BibTex
    • RefWorks
    Authors
    Fletcher-Chen, Chavi C-Y.
    Al-Husan, Faten Z. Baddar
    ALHussan, Fawaz
    Affiliation
    Université Catholique de Lille
    University of Bedfordshire
    Issue Date
    2017-07-03
    Subjects
    exploration
    relationship effectiveness
    communication
    exploitation
    trust
    conflict
    China
    Taiwan
    
    Metadata
    Show full item record
    Abstract
    Purpose: This paper aims to highlight the importance of relational resources (trust and relationship effectiveness). The authors investigate how the Chinese guanxi is utilized to create and develop service exploitation and exploration activities for adopting non-technological innovations. Design/methodology/approach: This study surveyed 252 Chinese and Taiwanese firms. The results were analyzed through structural equation model. Findings: Relational antecedents of collaborative communication and constructive conflict positively relate to trust, as well as to relationship effectiveness. Constructive conflict positively relates to exploration and exploitation. Relationship effectiveness and trust mediate two relational antecedents to exploitation. Relationship effectiveness crucially mediates two relational antecedents to exploration. Research limitations/implications: Dyadic data would be more desirable to study firm interactions. Practical implications: Chinese society perceives conflict as being detrimental to relationships. Constructive conflict enhances inter-firm trust and relationship effectiveness. Relationship effectiveness, which motivates suppliers to mobilize their guanxi network, mediates the supplier–customer interaction in broadening relationships to produce new services, as well as reinforcing networks to strengthen existing ventures. Originality/value: This study contributes to a relatively under-explored relationship effectiveness area. Chinese suppliers capitalize their guanxi networks to achieve competitive advantages in non-technological innovation.
    Citation
    Fletcher-Chen C, AL-Husan F, ALHussan F (2017) 'Relational resources for emerging markets’ non-technological innovation: insights from China and Taiwan', Journal of Business and Industrial Marketing, 32 (6), pp.876-888.
    Publisher
    Emerald Group Publishing Ltd.
    Journal
    Journal of Business and Industrial Marketing
    URI
    http://hdl.handle.net/10547/623885
    DOI
    10.1108/JBIM-05-2015-0092
    Additional Links
    https://www.emerald.com/insight/content/doi/10.1108/JBIM-05-2015-0092/full/html
    Type
    Article
    Language
    en
    ISSN
    0885-8624
    ae974a485f413a2113503eed53cd6c53
    10.1108/JBIM-05-2015-0092
    Scopus Count
    Collections
    Business and management

    entitlement

     
    DSpace software (copyright © 2002 - 2023)  DuraSpace
    Quick Guide | Contact Us
    Open Repository is a service operated by 
    Atmire NV
     

    Export search results

    The export option will allow you to export the current search results of the entered query to a file. Different formats are available for download. To export the items, click on the button corresponding with the preferred download format.

    By default, clicking on the export buttons will result in a download of the allowed maximum amount of items.

    To select a subset of the search results, click "Selective Export" button and make a selection of the items you want to export. The amount of items that can be exported at once is similarly restricted as the full export.

    After making a selection, click one of the export format buttons. The amount of items that will be exported is indicated in the bubble next to export format.