Affiliation
University of BedfordshireIssue Date
2016-03-03Subjects
N800 Tourism, Transport and Travel
Metadata
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Tourism and Culture in the Age of InnovationAbstract
Previous research studied the impact of travel online reviews. However, this is quantitative and lacks of conceptual frameworks to ensure consistency. Only a few of these have considered influencing variables (i.e. characteristics of the review and the reader, and surrounding circumstances). Some of their findings are conflicting, which could relate to the lacking of a consistent approach. This study will only focus on online reviews about accommodation establishments. Its aim is to gain an understanding of the value of accommodation online reviews, through a qualitative study. A conceptual framework, based on consumer-perceived value theory, has been developed and face-to-face interviews with accommodation online review readers have been undertaken. The results suggest that the value of reviews is primary epistemic and partially functional, but limited emotional and social value has been reported. Furthermore, the elements eliciting the different value dimensions and additional variables influencing on their value (such as information search patterns) are identified.Citation
Reino S, Massaro MR (2016) 'Assessing the value of hotel online reviews to consumers', International Association of Cultural and Digital Tourism Conference - Athens, Springer.Publisher
SpringerAdditional Links
https://link.springer.com/chapter/10.1007/978-3-319-27528-4_33Type
Conference papers, meetings and proceedingsLanguage
enISSN
2198-7246EISSN
2198-7254ISBN
9783319275277ae974a485f413a2113503eed53cd6c53
10.1007/978-3-319-27528-4_33