Barriers children face complaining about social work practice: a study in one English local authority
Name:
final final 21st of August ...
Size:
288.8Kb
Format:
PDF
Description:
authors accepted version
Issue Date
2019-09-04Subjects
complainingchildren's services
children's services social work
children in care
L500 Social Work
Metadata
Show full item recordAbstract
Despite the introduction of guidelines and procedures aimed at encouraging and supporting children and young people to complain about the services they receive, children in care still face barriers to doing so in practice. This paper explores what happens when children in care are dissatisfied with the services they receive. Specifically, this study examines the complaints procedure for children in care. The findings are based on semistructured interviews with children in care, social workers, senior managers, and independent reviewing officers from one English local authority. Thematic analysis of these data identified five emergent themes: (a) complaints by children in care are managed at the lowest possible level, (b) senior managers have an overly optimistic view about children in care being informed of complaint procedures and being encouraged to do so, (c) children in care are worried about complaining, which is recognized by professionals, (d) children's voices are often not heard, and (e) when issues are clearly defined, independent reviewing officers have some degree of success in resolving complaints from children in care.Citation
Diaz C, Pert H, Hill L, Aylward T, Neill D (2019) 'Barriers children face complaining about social work practice: a study in one English local authority', Child and Family Social Work, 25(2), pp.460-468.Publisher
WileyJournal
Child and Family Social WorkAdditional Links
https://onlinelibrary.wiley.com/doi/full/10.1111/cfs.12702Type
ArticleLanguage
enISSN
1356-7500ae974a485f413a2113503eed53cd6c53
10.1111/cfs.12702
Scopus Count
Collections
The following license files are associated with this item:
- Creative Commons
Except where otherwise noted, this item's license is described as Yellow - can archive pre-print (ie pre-refereeing)