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    A generalised adoption model for services: a cross-country comparison of mobile health (m-health)

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    Authors
    Dwivedi, Yogesh Kumar
    Shareef, Mahmud Akhter
    Simintiras, Antonis C.
    Lal, Banita
    Weerakkody, Vishanth
    Affiliation
    Swansea University
    North South University, Dhaka
    McMaster University
    Nottingham Trent University
    Brunel University
    Issue Date
    2015-07-17
    Subjects
    remote healthcare
    m-health
    A990 Medicine and Dentistry not elsewhere classified
    telehealth
    
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    Abstract
    Which antecedents affect the adoption by users is still often a puzzle for policy-makers. Antecedents examined in this research include technological artefacts from the Unified Theory of Acceptance and Use of Technology (UTAUT), consumer context from UTAUT2 and psychological behaviour concepts such as citizens' channel preference and product selection criteria. This research also investigated cultural domination on citizens' behavioural perception. The data for this study was collected among citizens from three countries: USA, Canada, and Bangladesh. The findings suggest that the UTAUT model could partially shape technology artefact behaviour and the extended UTAUT must consider specific determinants relevant to cognitive, affective, and conative or behavioural aspects of citizens. The model helps policy-makers to develop mobile healthcare service system that will be better accepted. The finding also suggests that this mobile service system should reflect a country's cultural traits. These findings basically extend the theoretical concept of UTAUT model to articulate adoption behaviour of any complex and sensitive ICT related issues like mobile healthcare system.
    Citation
    Dwivedi YK, Shareef MA, Simintiras AC, Lal B, Weerakkody V (2016) 'A generalised adoption model for services: a cross-country comparison of mobile health (m-health)', Government Information Quarterly, 33 (1), pp.174-187.
    Publisher
    Elsevier
    Journal
    Government Information Quarterly
    URI
    http://hdl.handle.net/10547/622856
    DOI
    10.1016/j.giq.2015.06.003
    Additional Links
    https://www.sciencedirect.com/science/article/pii/S0740624X15000751
    Type
    Article
    Language
    en
    ISSN
    0740-624X
    ae974a485f413a2113503eed53cd6c53
    10.1016/j.giq.2015.06.003
    Scopus Count
    Collections
    Business and management

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