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dc.contributor.authorJubraj, Barryen
dc.contributor.authorBarnett, Nina L.en
dc.contributor.authorGrimes, Lesleyen
dc.contributor.authorVaria, Snehaen
dc.contributor.authorChater, Angel M.en
dc.contributor.authorAuyeung, Vivianen
dc.date.accessioned2017-10-24T13:06:25Z
dc.date.available2017-10-24T13:06:25Z
dc.date.issued2016-04-21
dc.identifier.citationJubraj, B., Barnett, N., Grimes, L., Varia, S., Chater, A., & Auyeung, V. (2016) 'Why we should understand the patient experience: clinical empathy and medicines optimisation', International Journal of Pharmacy Practice, 24 (5), pp.367-370.en
dc.identifier.issn0961-7671
dc.identifier.pmid27103170
dc.identifier.doi10.1111/ijpp.12268
dc.identifier.urihttp://hdl.handle.net/10547/622309
dc.description.abstractObjectives To critically discuss the need for pharmacists to underpin their consultations with appropriate ‘clinical empathy’ as part of effective medicines optimisation. Methods Use of literature around empathy, consultation and pharmacy practice to develop a case for greater clinical empathy in pharmacy consultations. Key findings Clinical empathy is defined from the literature and applied to pharmacy consultations, with a comparison to empathy in other clinical professions. Historical barriers to the embedding of clinical empathy into pharmacy consultations are also explored. Conclusions We challenge the pharmacy profession to consider how clinical empathy should underpin consultations with a series of introspective questions and provide some sample questions to support pharmacy consultations. We also make the case for appropriate education and professional development of consultation skills at undergraduate and postgraduate level. We contend that patients’ relationships with practitioners are critical, and a lack of empathy can impact the effectiveness of care.
dc.language.isoenen
dc.publisherWileyen
dc.relation.urlhttp://onlinelibrary.wiley.com/doi/10.1111/ijpp.12268/fullen
dc.rightsYellow - can archive pre-print (ie pre-refereeing)
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/*
dc.subjectcommunication skillsen
dc.subjectpatient experienceen
dc.subjectempathyen
dc.subjectmedicines optimisationen
dc.subjectC841 Health Psychologyen
dc.titleWhy we should understand the patient experience: clinical empathy and medicines optimisationen
dc.typeArticleen
dc.identifier.journalInternational Journal of Pharmacy Practiceen
dc.date.updated2017-10-24T11:29:03Z
html.description.abstractObjectives To critically discuss the need for pharmacists to underpin their consultations with appropriate ‘clinical empathy’ as part of effective medicines optimisation. Methods Use of literature around empathy, consultation and pharmacy practice to develop a case for greater clinical empathy in pharmacy consultations. Key findings Clinical empathy is defined from the literature and applied to pharmacy consultations, with a comparison to empathy in other clinical professions. Historical barriers to the embedding of clinical empathy into pharmacy consultations are also explored. Conclusions We challenge the pharmacy profession to consider how clinical empathy should underpin consultations with a series of introspective questions and provide some sample questions to support pharmacy consultations. We also make the case for appropriate education and professional development of consultation skills at undergraduate and postgraduate level. We contend that patients’ relationships with practitioners are critical, and a lack of empathy can impact the effectiveness of care.


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