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dc.contributor.authorCook, Erica Janeen
dc.contributor.authorRandhawa, Gurchen
dc.contributor.authorLarge, Shirleyen
dc.contributor.authorAli, Nasreenen
dc.contributor.authorChater, Angel M.en
dc.contributor.authorGuppy, Andyen
dc.date.accessioned2017-09-28T11:45:57Z
dc.date.available2017-09-28T11:45:57Z
dc.date.issued2015-12-28
dc.identifier.citationCook E, Randhawa G, Large S, Ali N, Chater A, Guppy A (2016) 'Satisfaction of using a nurse led telephone helpline among mothers and caregivers of young children', Health Policy and Technology, 5 (2), pp.113-122.en
dc.identifier.issn2211-8837
dc.identifier.doi10.1016/j.hlpt.2015.12.002
dc.identifier.urihttp://hdl.handle.net/10547/622250
dc.description.abstractObjectives This research aimed to explore user’s experiences of using a nurse led telephone based healthcare service (NHS Direct) among mothers and caregivers of young children to uncover the core factors, which influence the level of satisfaction of using this type of service. Methods Focus groups were held with a subgroup of NHS Direct high ‘users’ (N=17), which included mothers and grandmothers of young children aged between 21 and 54 years old. Qualitative data analysis was undertaken using the thematic framework approach. Results The findings revealed a high level of satisfaction towards this service and this was based on high levels of trust and reassurance that this service provides. Findings also uncovered that users believed that the service would be improved by the utilisation of more person-centred decision-making tools. Conclusion This research demonstrates the increasing role that telephone based healthcare services can play on empowering patients to take more control of their health.
dc.language.isoenen
dc.publisherElsevieren
dc.relation.urlhttp://www.healthpolicyandtechnology.org/article/S2211-8837(15)00092-1/abstracten
dc.rightsGreen - can archive pre-print and post-print or publisher's version/PDF
dc.subjectutilizationen
dc.subjectpatient satisfactionen
dc.subjectqualitative studyen
dc.subjectNHS Directen
dc.subjecttelephone based healthcareen
dc.subjecttele-diagnosisen
dc.subjecttelemedicineen
dc.titleSatisfaction of using a nurse led telephone helpline among mothers and caregivers of young childrenen
dc.typeArticleen
dc.identifier.journalHealth Policy and Technologyen
dc.date.updated2017-09-28T10:18:40Z
dc.description.noteNo file attached, but pre-April 2016, so put on repository anyhow.
html.description.abstractObjectives This research aimed to explore user’s experiences of using a nurse led telephone based healthcare service (NHS Direct) among mothers and caregivers of young children to uncover the core factors, which influence the level of satisfaction of using this type of service. Methods Focus groups were held with a subgroup of NHS Direct high ‘users’ (N=17), which included mothers and grandmothers of young children aged between 21 and 54 years old. Qualitative data analysis was undertaken using the thematic framework approach. Results The findings revealed a high level of satisfaction towards this service and this was based on high levels of trust and reassurance that this service provides. Findings also uncovered that users believed that the service would be improved by the utilisation of more person-centred decision-making tools. Conclusion This research demonstrates the increasing role that telephone based healthcare services can play on empowering patients to take more control of their health.


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