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dc.contributor.authorVaona, A.en
dc.contributor.authorPappas, Yannisen
dc.contributor.authorGrewal, Rumant S.en
dc.contributor.authorAjaz, Mubasshiren
dc.contributor.authorMajeed, Azeemen
dc.contributor.authorCar, Josipen
dc.date.accessioned2017-09-21T12:57:52Z
dc.date.available2017-09-21T12:57:52Z
dc.date.issued2017-01-04
dc.identifier.citationVaona A, Pappas Y, Grewal R., Ajaz M, Majeed A, Car J (2017) 'Training interventions for improving telephone consultation skills in clinicians (Review)', Cochrane Database of Systematic Reviews, 2017 (1).en
dc.identifier.issn1469-493X
dc.identifier.doi10.1002/14651858.CD010034.pub2
dc.identifier.urihttp://hdl.handle.net/10547/622202
dc.description.abstractSince 1879, the year of the first documented medical telephone consultation, the ability to consult by telephone has become an integral part of modern patient-centred healthcare systems. Nowadays, up to a quarter of all care consultations are conducted by telephone. Studies have quantified the impact of medical telephone consultation on clinicians’ workload and detected the need for quality improvement. While doctors routinely receive training in communication and consultation skills, this does not necessarily include the specificities of telephone communication and consultation. Several studies assessed the short-term effect of interventions aimed at improving clinicians’ telephone consultation skills, but there is no systematic review reporting patient-oriented outcomes or outcomes of interest to clinicians.
dc.language.isoenen
dc.publisherJohn Wiley and Sons Ltden
dc.relation.urlhttp://onlinelibrary.wiley.com/doi/10.1002/14651858.CD010034.pub2/pdfen
dc.rightsBlue - can archive post-print (ie final draft post-refereeing) or publisher's version/PDF
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/*
dc.subjectEHealthen
dc.subjecttele-diagnosisen
dc.subjecttelemedicineen
dc.titleTraining interventions for improving telephone consultation skills in clinicians (Review)en
dc.typeArticleen
dc.identifier.journalCochrane Database of Systematic Reviewsen
dc.date.updated2017-09-21T11:58:23Z
dc.description.notenot uplicate of record already available on repository - different date
html.description.abstractSince 1879, the year of the first documented medical telephone consultation, the ability to consult by telephone has become an integral part of modern patient-centred healthcare systems. Nowadays, up to a quarter of all care consultations are conducted by telephone. Studies have quantified the impact of medical telephone consultation on clinicians’ workload and detected the need for quality improvement. While doctors routinely receive training in communication and consultation skills, this does not necessarily include the specificities of telephone communication and consultation. Several studies assessed the short-term effect of interventions aimed at improving clinicians’ telephone consultation skills, but there is no systematic review reporting patient-oriented outcomes or outcomes of interest to clinicians.


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