Training interventions for improving telephone consultation skills in clinicians (Review)
Abstract
Since 1879, the year of the first documented medical telephone consultation, the ability to consult by telephone has become an integral part of modern patient-centred healthcare systems. Nowadays, up to a quarter of all care consultations are conducted by telephone. Studies have quantified the impact of medical telephone consultation on clinicians’ workload and detected the need for quality improvement. While doctors routinely receive training in communication and consultation skills, this does not necessarily include the specificities of telephone communication and consultation. Several studies assessed the short-term effect of interventions aimed at improving clinicians’ telephone consultation skills, but there is no systematic review reporting patient-oriented outcomes or outcomes of interest to clinicians.Citation
Vaona A, Pappas Y, Grewal R., Ajaz M, Majeed A, Car J (2017) 'Training interventions for improving telephone consultation skills in clinicians (Review)', Cochrane Database of Systematic Reviews, 2017 (1).Publisher
John Wiley and Sons LtdType
ArticleLanguage
enISSN
1469-493Xae974a485f413a2113503eed53cd6c53
10.1002/14651858.CD010034.pub2
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