Revitalising executive information systems for supporting executive intelligence activities
AuthorsOng, Vincent Koon
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AbstractWith the increasing amount, complexity and dynamism of operational and strategic information in electronic and distributed environment, executives are seeking assistance for continuous, self-reactive and self-adaptive activities or approaches of acquiring, synthesising and interpreting information for intelligence with a view to determining the course of action - executive intelligence activities. Executives Information Systems (EIS) were originally emerged as a computer-based tool to help senior executives to manage the search and process of information. EIS was popularised in 1990's but EIS study have not advanced to a great extent in either research or practice since its prevalence in the mid and late 1990's. Conventional EIS studies have established some views and guidelines for EIS design and development, but the guidelines underpinned by preceding research have failed to develop robust yet rational EIS for handling the current executive's information environment. The most common deficiency of traditional EIS is the static and inflexible function with predetermined information needs and processes designed for static performance monitoring and control. The current emergence of the intelligent software agent, as a concept and a technology, with applications, provides prospects and advanced solutions for supporting executive's information processing activities in a more integrated and distributed environment of the Internet. Although software agents offer the prospective to support information processing activities intelligently, executive's desires and perception of agent-based support must be elucidated in order to develop a system that is considered valuable for executives. This research attempts to identify executive criteria of an agent-based EIS for supporting executive intelligence activities. Firstly, four focus groups were conducted to explore and reveal the current state of executive's information environment and information processing behaviour in the light of Internet era, from which to examine the validity of the conventional views of EIS purpose, functions and design guidelines. Initial executive criteria for agent-based EIS design were also identified in the focus group study. Secondly, 25 senior managers were interviewed for deeper insights on value-added attributes and processes of executive criteria for building agent-based EIS. The findings suggest a "usability-adaptability-intelligence" trichotomy of agent-based EIS design model that comprises executive criteria of value-added attributes and processes for building a usable, adaptable and intelligent EIS.
CitationOng, Koon Y [Vincent] (2006) 'Revitalising executive information systems for supporting executive intelligence activities'. PhD thesis. University of Bedfordshire.
PublisherUniversity of Bedfordshire
TypeThesis or dissertation
DescriptionA thesis submitted for the degree of Doctor of Philosophy of the Univeristy of Bedfordshire
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