Adoption of business analytics and impact on performance: a qualitative study in retail

Ramanathan, Ramakrishnan; Philpott, Elly; Duan, Yanqing; Cao, Guangming

dc.contributor.author	Ramanathan, Ramakrishnan	en
dc.contributor.author	Philpott, Elly	en
dc.contributor.author	Duan, Yanqing	en
dc.contributor.author	Cao, Guangming	en
dc.date.accessioned	2017-03-09T12:29:47Z
dc.date.available	2017-03-09T12:29:47Z
dc.date.issued	2017-07-11
dc.identifier.citation	Ramanathan R, Philpott E, Duan Y, Cao G (2017) 'Adoption of business analytics and impact on performance: a qualitative study in retail', Production Planning and Control 28 (11-12) 985-998	en
dc.identifier.issn	0953-7287
dc.identifier.doi	10.1080/09537287.2017.1336800
dc.identifier.uri	http://hdl.handle.net/10547/622048
dc.description.abstract	This paper describes a qualitative study aimed at understanding issues faced by retail firms when they start a project of implementing Business Analytics (BA) and understanding the impact of BA implementation on business performance. Our study is informed by prior literature and the theoretical perspectives of the Technology-Organisation-Environment (TOE) framework but is not constrained by this theory. Using case studies of nine retailers in the UK, we have found support for the link between TOE elements and adoption. In addition, we have identified more interesting involvement of additional factors in ensuring how firms could maximise benefit derived from BA and traditional TOE factors that potentially could have additional impacts different from the ones. For example, there appears a link between adoption of BA and business performance (including performance in terms of environmental sustainability), and this link is moderated by the level of BA adoption, IT integration and trust.
dc.language.iso	en	en
dc.publisher	Taylor & Francis	en
dc.relation.url	https://www.tandfonline.com/doi/abs/10.1080/09537287.2017.1336800
dc.rights	Green - can archive pre-print and post-print or publisher's version/PDF
dc.rights.uri	http://creativecommons.org/licenses/by-nc-nd/4.0/	*
dc.subject	business analytics	en
dc.subject	business analytics (BA)	en
dc.subject	performance	en
dc.subject	retail	en
dc.title	Adoption of business analytics and impact on performance: a qualitative study in retail	en
dc.type	Article	en
dc.contributor.department	University of Bedfordshire	en
dc.identifier.journal	Production Planning and Control	en
dc.date.updated	2017-03-09T12:27:41Z
html.description.abstract	This paper describes a qualitative study aimed at understanding issues faced by retail firms when they start a project of implementing Business Analytics (BA) and understanding the impact of BA implementation on business performance. Our study is informed by prior literature and the theoretical perspectives of the Technology-Organisation-Environment (TOE) framework but is not constrained by this theory. Using case studies of nine retailers in the UK, we have found support for the link between TOE elements and adoption. In addition, we have identified more interesting involvement of additional factors in ensuring how firms could maximise benefit derived from BA and traditional TOE factors that potentially could have additional impacts different from the ones. For example, there appears a link between adoption of BA and business performance (including performance in terms of environmental sustainability), and this link is moderated by the level of BA adoption, IT integration and trust.