Emotional labour and wellbeing: what protects nurses?

Kinman, Gail; Leggetter, Sandra

dc.contributor.author	Kinman, Gail	en
dc.contributor.author	Leggetter, Sandra	en
dc.date.accessioned	2017-01-09T13:49:18Z
dc.date.available	2017-01-09T13:49:18Z
dc.date.issued	2016-11-30
dc.identifier.citation	Kinman G, Leggetter S (2016) 'Emotional labour and wellbeing: what protects nurses?', Healthcare, 4 (4).	en
dc.identifier.issn	2227-9032
dc.identifier.doi	10.3390/healthcare4040089
dc.identifier.uri	http://hdl.handle.net/10547/621939
dc.description.abstract	Although compassionate care has wide-ranging benefits for patients, it can be emotionally demanding for healthcare staff. This may be a particular problem for those with little experience in a caring role. This study utilises the job demands-resources model to examine links between “emotional labour” and emotional exhaustion in student nurses. In line with the triple-match principle—whereby interactive effects are more likely when job demands, resources, and outcomes are within the same qualitative domain—the protective role of emotional support and emotion-focused coping (i.e., emotional venting) in the relationship between emotional labour and exhaustion is also explored. An online questionnaire was completed by 351 student nurses with experience working in healthcare settings. A strong positive relationship was found between emotional labour and emotional exhaustion, and some support was found for the moderating effects of emotional support and emotion-focused coping. Ways to help student and qualified nurses develop the emotional resilience required to protect their wellbeing, while providing high-quality compassionate care to patients are considered.
dc.language.iso	en	en
dc.publisher	MDPI	en
dc.relation.url	http://www.mdpi.com/2227-9032/4/4/89	en
dc.rights	Green - can archive pre-print and post-print or publisher's version/PDF
dc.rights.uri	http://creativecommons.org/licenses/by-nc-nd/4.0/	*
dc.subject	emotional labour	en
dc.subject	compassion	en
dc.subject	burnout	en
dc.subject	social support	en
dc.subject	coping	en
dc.subject	C800 Psychology	en
dc.subject	nursing	en
dc.title	Emotional labour and wellbeing: what protects nurses?	en
dc.type	Article	en
dc.identifier.eissn	2227-9032
dc.contributor.department	University of Bedfordshire	en
dc.identifier.journal	Healthcare	en
dc.date.updated	2017-01-09T11:59:57Z
html.description.abstract	Although compassionate care has wide-ranging benefits for patients, it can be emotionally demanding for healthcare staff. This may be a particular problem for those with little experience in a caring role. This study utilises the job demands-resources model to examine links between “emotional labour” and emotional exhaustion in student nurses. In line with the triple-match principle—whereby interactive effects are more likely when job demands, resources, and outcomes are within the same qualitative domain—the protective role of emotional support and emotion-focused coping (i.e., emotional venting) in the relationship between emotional labour and exhaustion is also explored. An online questionnaire was completed by 351 student nurses with experience working in healthcare settings. A strong positive relationship was found between emotional labour and emotional exhaustion, and some support was found for the moderating effects of emotional support and emotion-focused coping. Ways to help student and qualified nurses develop the emotional resilience required to protect their wellbeing, while providing high-quality compassionate care to patients are considered.