• A framework on information behaviour of SME managers for decision-making on emerging ICTs

      Olatunji, Sulaimon; Bentley, Yongmei; Duan, Yanqing; Ong, Vincent Koon; University of Bedfordshire (Academic Conferences and Publishing International Limited, 2016-09-09)
      The aim of this study is to explore the perceived information needs and information behaviours of manager of UK small and medium-sized enterprises (SMEs). As technology advancement and innovation are changing rapidly affecting organisations in different ways, organization executives are introducing new technologies for their operations and business environment becomes more complex and dynamic, government introducing different policies to guide the use of these emerging ICTs. As a result, information becomes significant during adoption decision-making process for SME managers to make an inform decision. To achieve this aim, a framework is developed based on existing literature, using the technology organization environmental (TOE) model as the theoretical underpinning for empirical investigation on information behaviour of SME managers in this study. This study is qualitative in nature, and semi-structured face-to-face interviews were conducted with twenty SME managers in the UK service sector. The interviews were recorded and transcribed. Following Myers and Newman’s (2007) guidelines for qualitative interview and triangulation method were used to validate the conceptual framework and established the research rigour and quality. The research findings explained information behaviours of SME managers in the contexts of technology organisation environment as information behaviour triggered and perceived information needs during the adoption decision in SMEs. These findings provide further insight into ICT adoption in SMEs through information behaviours and highlighted the significant of sources of information and pre-information needed during the decision-making process. The research also contributes to theory in the information systems field by using relevant literature from information science field to explore information behaviours of SME managers. Future research can be done in other sectors of the economy to show more holistic behaviours of SME managers.
    • Supporting student management with business analytics in the UK higher education sector: an exploratory case study

      Kika, Claudette Adamma; Duan, Yanqing; Cao, Guangming (Academic Conferences and Publishing International Limited, 2015-12-31)
      Providing students with the best learning experience and ensuring their academic success throughout their university lifecycle has been a serious challenge for Higher Education Institutions' (HEIs). Whilst advances in digital technologies have enabled HEIs to collect more data in various forms (Big Data) and as some HEIs begin to realise the strategic potential of using Business Analytics (BA) to support student management, many HEI managers are still sceptical about the use of BA even though they are struggling to make sense of the ever growing amount of data and information. A few BA studies suggest that large commercial companies that use BA perform better than those that do not in making better decisions and creating competitive advantages; however, little academic research exists either to understand the current challenges faced by HEI managers in student management in dealing with big data or explore how BA can be utilised to support student management. Experts in the analytics field have also stated that most literature on analytics focuses on the institutional benefit and not the staff-student benefit. These knowledge gaps constrain HEIs abilities to improve student experience and academic success. Therefore, this research seeks to understand the managerial challenges in student management and explore the use and impact of BA for improving student experience through a date driven student management in UK HEIs from an organisational information processing perspective. Employing a qualitative methodology, this research reports an exploratory case study in a UK university with semi-structured interviews. The initial findings of this research help to develop an understanding of the key challenges faced by the HEI managers in student management, and a preliminary framework for future research on the use and impact of BA student management. This research suggests that BA should play a critical role in effective student management, which therefore leads to better student experience and academic performance.