Systemic reflexivity: building theory for organisational consultancy

Abstract

This dissertation argues for the value of the concept of systemic reflexivity in sense making, orientation and action in systemic practice, and in organisational practice in particular. The concept emerges as a theme through the development of two specific strands of published work from 1992 to 2013, that of Coordinated Management of Meaning Theory (CMM) and Appreciative Inquiry (AI). Both lines of inquiry highlight the moral dimension of practitioners’ conceptualisation and practice. Systemic reflexivity alerts us to the opportunities and constraints system participants make for the system in focus, facilitating exploration of a system’s coherence, through a detailed framework for systemic thinking which links patterns of communication to their narratives of influence and narrative consequences. It provides the conditions for enabling individual and collective responsibility for the ways that communication shapes our social worlds. The concept is illustrated in practice through a range of case studies within the published works.