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    Who uses telephone based helplines? relating deprivation indices to users of NHS Direct

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    Authors
    Cook, Erica Jane
    Randhawa, Gurch
    Large, Shirley
    Guppy, Andy
    Chater, Angel M.
    Affiliation
    University of Bedfordshire
    NHS Direct
    UCL School of Pharmacy
    Issue Date
    2013-06
    Subjects
    NHS Direct
    telephone based healthcare
    deprivation
    
    Metadata
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    Abstract
    This research aimed to explore the impact of individual indices of deprivation on the uptake of NHS Direct.Significant main effects were found for all deprivation×gender×age and gender×age interactions for each of the deprivation indices (p<.001) alongside deprivation×gender for health and disability deprivation across all months. Interactions for deprivation×gender relating to education and employment were found to be non-significant.Call rates increased with levels of deprivation at or above the national average, remaining consistent when accounting for employment, income and education deprivation. Further research should explore the underlying factors that contribute to low utilisation to shape future targeted promotional campaigns.
    Citation
    Cook, E., Randhawa, G., Large, S., Guppy, A., Chater, A.M. (2013) 'Who uses telephone based helplines? relating deprivation indices to users of NHS Direct' Health policy and technology 2 (2) 69-74
    Publisher
    Elsevier
    Journal
    Health policy and technology
    URI
    http://hdl.handle.net/10547/558780
    DOI
    doi:10.1016/j.hlpt.2013.03.002
    Additional Links
    http://www.sciencedirect.com/science/article/pii/S221188371300018X
    Type
    Article
    Language
    en
    ISSN
    2211-8837
    ae974a485f413a2113503eed53cd6c53
    doi:10.1016/j.hlpt.2013.03.002
    Scopus Count
    Collections
    IHR Institute for Health Research

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