Identifying the relevance of personal values to e-government portals' success: insights from a Delphi study
AffiliationUniversity of Bedfordshire
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AbstractMost governments around the world have put considerable financial resources into the development of e-government systems. They have been making significant efforts to provide information and services online. However, previous research shows that the rate of adoption and success of e-government systems vary significantly across countries. It is argued here that culture can be an important factor affecting e- government success. This paper aims to explore the relevance of personal values to the e-government success from an individual user’s perspective. The ten basic values identified by Schwartz were used. A Delphi study was carried out with a group of experts to identify the most relevant personal values to the e-government success from an individual’s point of view. The findings suggest that four of the ten values, namely Self-direction, Security, Stimulation, and Tradition, most likely affect the success. The findings provide a basis for developing a comprehensive e-government evaluation framework to be validated using a large scale survey in Saudi Arabia.
CitationAlmalki, O., Duan, Y., Frommholz, I., Haag, M. (2013), 'Identifying The Relevance of Personal Values to E-Government Portals' Success: Insights from A Delphi Study' In: International Conference on Information and Social Science (ISS), Nagoya, Japan
TypeConference papers, meetings and proceedings
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