Managerial practices supporting service quality: a comparative analysis of the inter-relationships among features drawn from TQM, internal marketing and GAP 3 closure strategies
Authors
Ueno, AkikoAffiliation
University of BedfordshireIssue Date
2003-02
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Ueno, A. (2003) Managerial practices supporting service quality: a comparative analysis of the inter-relationships among features drawn from TQM, internal marketing and GAP 3 closure strategies. PhD thesis. University of Bedfordshire.Publisher
University of BedfordshireType
Thesis or dissertationLanguage
enDescription
A thesis submitted to the University of Bedfordshire in partial fulfilment of the requirements for the degree of Doctor of PhilosophyCollections
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