Guests' perceptions on factors influencing customer loyalty: an analysis for UK hotels

dc.contributor.author	Ramanathan, Usha	en_GB
dc.contributor.author	Ramanathan, Ramakrishnan	en_GB
dc.date.accessioned	2013-07-03T08:06:49Z
dc.date.available	2013-07-03T08:06:49Z
dc.date.issued	2011
dc.identifier.citation	Ramanathan, U. & Ramanathan, R. (2011) 'Guests' perceptions on factors influencing customer loyalty: An analysis for UK hotels', International Journal of Contemporary Hospitality Management, 23(1), pp. 7-25.	en_GB
dc.identifier.issn	0959-6119
dc.identifier.doi	10.1108/09596111111101643
dc.identifier.uri	http://hdl.handle.net/10547/295124
dc.description.abstract	This paper seeks to explore the performance of UK hotels, in terms of various service attributes, and whether it influences customers' intention to stay again.
dc.language.iso	en	en
dc.publisher	Emerald	en_GB
dc.relation.url	http://www.emeraldinsight.com/10.1108/09596111111101643	en_GB
dc.rights	Archived with thanks to International Journal of Contemporary Hospitality Management	en_GB
dc.subject	customer satisfaction	en_GB
dc.subject	customer service management	en_GB
dc.subject	hotels	en_GB
dc.title	Guests' perceptions on factors influencing customer loyalty: an analysis for UK hotels	en
dc.type	Article	en
dc.identifier.journal	International Journal of Contemporary Hospitality Management	en_GB
html.description.abstract	This paper seeks to explore the performance of UK hotels, in terms of various service attributes, and whether it influences customers' intention to stay again.