Guests' perceptions on factors influencing customer loyalty: an analysis for UK hotels
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AbstractThis paper seeks to explore the performance of UK hotels, in terms of various service attributes, and whether it influences customers' intention to stay again.
CitationRamanathan, U. & Ramanathan, R. (2011) 'Guests' perceptions on factors influencing customer loyalty: An analysis for UK hotels', International Journal of Contemporary Hospitality Management, 23(1), pp. 7-25.