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    Emotional labour, burnout and job satisfaction in UK teachers: the role of workplace social support

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    Authors
    Kinman, Gail
    Strange, Calista
    Wray, Siobhan
    Affiliation
    Oxford Brookes University
    University of Bedfordshire
    Issue Date
    2011-07-26
    Subjects
    emotional labour
    burnout
    social support
    teacher well-being
    
    Metadata
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    Abstract
    Although teaching has been described as a profoundly emotional activity, little is known about the emotional demands faced by teachers or how this impacts on their well-being. This study examined relationships between ‘emotional labour’, burnout (emotional exhaustion, depersonalisation and personal accomplishment) and job satisfaction in a sample of UK teachers. Also examined was whether workplace social support moderated any relationships found between emotional labour and strain. The relationship between job experience and emotional labour was also investigated. Six hundred and twenty-eight teachers working in secondary schools in the UK completed questionnaires. Significant associations were observed between emotional labour and all outcomes, with a positive relationship found between emotional labour and personal accomplishment. Some evidence was found that social support mitigates the negative impact of emotional demands on emotional exhaustion, feelings of personal accomplishment and job satisfaction. More experienced teachers reported higher levels of emotional labour. Findings highlight the need for teacher-training programmes to raise awareness of the emotional demands of teaching and consider ways to enhance emotion regulation skills in experienced as well as recently qualified staff.
    Citation
    Kinman, G., Wray, S. & Strange, C. (2011) 'Emotional labour, burnout and job satisfaction in UK teachers: The role of workplace social support', Educational Psychology, 31 (7), pp.843-856.
    Publisher
    Taylor & Francis
    Journal
    Educational Psychology
    URI
    http://hdl.handle.net/10547/294093
    DOI
    10.1080/01443410.2011.608650
    Additional Links
    http://www.tandfonline.com/doi/abs/10.1080/01443410.2011.608650#.VOcpGieb9Fs
    Type
    Article
    Language
    en
    ISSN
    0144-3410
    ae974a485f413a2113503eed53cd6c53
    10.1080/01443410.2011.608650
    Scopus Count
    Collections
    Research Centre for Applied Psychology

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