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dc.contributor.authorFrench, Timen_GB
dc.contributor.authorHuang, Weien_GB
dc.contributor.authorHill, Richarden_GB
dc.contributor.authorPolovina, Simonen_GB
dc.date.accessioned2013-04-07T17:40:23Z
dc.date.available2013-04-07T17:40:23Z
dc.date.issued2008
dc.identifier.citationFrench, T.; Huang, W.; Hill, R. and Polovina, S. (2007) 'Semiotic models of trust and usability for agent-managed grid services'. In Proceedings of the 15th international workshops on Conceptual Structures (ICCS 2007), 22nd- 27th July 2007, Sheffield, pp25-30.en_GB
dc.identifier.isbn9781846289903
dc.identifier.doi10.1007/978-1-84628-992-7_4
dc.identifier.urihttp://hdl.handle.net/10547/279167
dc.description.abstractThis paper seeks to build upon existing work concerning the role of “soft” issues including trust and usability in the context of Grid services. Previous research has suggested that there is a trust ‘gap’. Without seeking to engender intangible trust, usability needs cannot be met effectively. Trust formation is a precursor of usability not only at the point of first contact with Grid services but also as an integral part of the user experience. Whilst tangible security aspects of Grid services are relatively well understood, intangible aspects of trust, are less well developed. The contribution offered here aims to fill the trust ‘gap’ using Stamper’s semiotic ladder. Consequently, a tailored HCI is identified to meet the usability and trust needs of a potentially diverse Grid user-community. The use of this approach is accordingly offered as means of satisfying the demands of a user-centric agent to fulfill this role.
dc.language.isoenen
dc.publisherSpringerLinken_GB
dc.relation.urlhttp://link.springer.com/chapter/10.1007%2F978-1-84628-992-7_4en_GB
dc.titleSemiotic models of trust and usability for agent-managed grid servicesen
dc.typeConference papers, meetings and proceedingsen
html.description.abstractThis paper seeks to build upon existing work concerning the role of “soft” issues including trust and usability in the context of Grid services. Previous research has suggested that there is a trust ‘gap’. Without seeking to engender intangible trust, usability needs cannot be met effectively. Trust formation is a precursor of usability not only at the point of first contact with Grid services but also as an integral part of the user experience. Whilst tangible security aspects of Grid services are relatively well understood, intangible aspects of trust, are less well developed. The contribution offered here aims to fill the trust ‘gap’ using Stamper’s semiotic ladder. Consequently, a tailored HCI is identified to meet the usability and trust needs of a potentially diverse Grid user-community. The use of this approach is accordingly offered as means of satisfying the demands of a user-centric agent to fulfill this role.


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