The impact of generic advocacy on service users:
using a social return on investment approach

Sekiwa, Yvonne Elizabeth

dc.contributor.author	Sekiwa, Yvonne Elizabeth	en_GB
dc.date.accessioned	2013-03-05T12:05:06Z
dc.date.available	2013-03-05T12:05:06Z
dc.date.issued	2012-09
dc.identifier.citation	Sekiwa, Y. (2012) 'The impact of generic advocacy on service users: using a social return on investment approach' PhD Thesis. University of Bedfordshire.	en_GB
dc.identifier.uri	http://hdl.handle.net/10547/271172
dc.description	A thesis submitted to the University of Bedfordshire, in partial fulfilment of the requirements for the degree of Msc by Research	en_GB
dc.description.abstract	Advocacy has become a popular way to support the most vulnerable in society, to overcome and resolve the issues they face within the health and social care sector. Advocacy today takes on many forms and has received attention from research over the years. One form of advocacy, however, has not received much research attention and is known as generic advocacy. Traditionally advocacy services have focused on either a particular user group or issue, and sometimes both. Generic advocacy services do not focus on particular group or issue, but are open to all who required advocacy support. Whilst there is available research on advocacy in general, and its impact and effectiveness, little is known about generic advocacy and the impact it has on those who use it. This study, using Social Return on Investment, as a methodological approach has explored the impact of generic advocacy on those who use it. The study has found generic advocacy services produce a variety of outcomes. Although these outcomes could be considered trivial by some, they are extremely important to those who experience them. The impact of the outcomes experienced by the participants in this study is often positive and life changing, making a real difference in their lives.
dc.language.iso	en	en
dc.publisher	University of Bedfordshire	en_GB
dc.subject	L410 UK Social Policy	en_GB
dc.subject	advocacy	en_GB
dc.subject	generic advocacy	en_GB
dc.subject	social return on investment	en
dc.title	The impact of generic advocacy on service users: using a social return on investment approach	en
dc.type	Thesis or dissertation	en
html.description.abstract	Advocacy has become a popular way to support the most vulnerable in society, to overcome and resolve the issues they face within the health and social care sector. Advocacy today takes on many forms and has received attention from research over the years. One form of advocacy, however, has not received much research attention and is known as generic advocacy. Traditionally advocacy services have focused on either a particular user group or issue, and sometimes both. Generic advocacy services do not focus on particular group or issue, but are open to all who required advocacy support. Whilst there is available research on advocacy in general, and its impact and effectiveness, little is known about generic advocacy and the impact it has on those who use it. This study, using Social Return on Investment, as a methodological approach has explored the impact of generic advocacy on those who use it. The study has found generic advocacy services produce a variety of outcomes. Although these outcomes could be considered trivial by some, they are extremely important to those who experience them. The impact of the outcomes experienced by the participants in this study is often positive and life changing, making a real difference in their lives.