The effects of employee competencies and IT applications on operations strategy: an empirical study of retail firms in China
retail service industries
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AbstractThis paper deals with the links between employee competencies, information technology and operations strategy, and, how these interrelationships impact business performance. It is based on a questionnaire survey of Chinese retailers.
CitationYu, W., Ramanathan, R. (2012) 'The effects of employee competencies and IT applications on operations strategy: an empirical study of retail firms in China' Measuring Business Excellence 16 (1):3
JournalMeasuring Business Excellence