The effects of employee competencies and IT applications on operations strategy: an empirical study of retail firms in China

Yu, Wantao; Ramanathan, Ramakrishnan

Authors

Issue Date

2012-09-17

Subjects

China
employees
competences
information technology
operations management
employee competencies
IT applications
operations strategy
retail service industries

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Abstract

This paper deals with the links between employee competencies, information technology and operations strategy, and, how these interrelationships impact business performance. It is based on a questionnaire survey of Chinese retailers.

Citation

Yu, W., Ramanathan, R. (2012) 'The effects of employee competencies and IT applications on operations strategy: an empirical study of retail firms in China' Measuring Business Excellence 16 (1):3

ISSN

1368-3047

Collections

Business and Information Systems Research Centre (BISC)