The effects of employee competencies and IT applications on operations strategy: an empirical study of retail firms in China
Issue Date
2012-09-17Subjects
Chinaemployees
competences
information technology
operations management
employee competencies
IT applications
operations strategy
retail service industries
Metadata
Show full item recordAbstract
This paper deals with the links between employee competencies, information technology and operations strategy, and, how these interrelationships impact business performance. It is based on a questionnaire survey of Chinese retailers.Citation
Yu, W., Ramanathan, R. (2012) 'The effects of employee competencies and IT applications on operations strategy: an empirical study of retail firms in China' Measuring Business Excellence 16 (1):3Journal
Measuring Business ExcellenceAdditional Links
http://www.emeraldinsight.com/10.1108/13683041211204635ISSN
1368-3047ae974a485f413a2113503eed53cd6c53
10.1108/13683041211204635