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    Business environment, employee competencies and operations strategy: an empirical study of retail firms in China

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    Authors
    Yu, Wantao
    Ramanathan, Ramakrishnan
    Issue Date
    2012
    Subjects
    business environment
    employee competencies
    operations strategy
    China
    
    Metadata
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    Abstract
    This paper investigates the links between business environment, employee competencies, operations strategy and performance for a sample of retail companies in China. The path analysis suggests that, because the retail environment becomes more dynamic, firms endeavoured to strengthen their employee competencies to achieve retail success. Employee competencies such as good team working and a high degree of self-motivation play significant roles in pursuing low cost, quality and flexibility strategies. Operations strategy (low cost and flexibility) in turn influences business performance. In particular, our results show that employee competencies fully mediate the effects of the business environment on operations strategy and that the employee competencies–performance connection is mediated by operations strategy.
    Citation
    Yu, W., Ramanathan, R. (2012) 'Business environment, employee competencies and operations strategy: an empirical study of retail firms in China' IMA Journal of Management Mathematics 24, (2) 231-252
    Journal
    IMA Journal of Management Mathematics
    URI
    http://hdl.handle.net/10547/244265
    DOI
    10.1093/imaman/dpr026
    Additional Links
    http://imaman.oxfordjournals.org/cgi/doi/10.1093/imaman/dpr026
    Type
    Article
    Language
    en
    ISSN
    1471-678X
    1471-6798
    ae974a485f413a2113503eed53cd6c53
    10.1093/imaman/dpr026
    Scopus Count
    Collections
    Business and Information Systems Research Centre (BISC)

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