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dc.contributor.authorRandhawa, Gurchen_GB
dc.contributor.authorOwens, Alastairen_GB
dc.contributor.authorFitches, Rahen_GB
dc.contributor.authorKhan, Zafaren_GB
dc.date.accessioned2012-08-07T15:02:29Z
dc.date.available2012-08-07T15:02:29Z
dc.date.issued2003-01
dc.identifier.citationRandhawa, G., Owens, A., Fitches, R. and Khan, Z. (2003) 'Communication in the development of culturally competent palliative care services in the UK: a case study', International Journal of Palliative Nursing, 9 (1)pp.24-31.en_GB
dc.identifier.issn1357-6321
dc.identifier.pmid12560794
dc.identifier.doi10.12968/ijpn.2003.9.1.11042
dc.identifier.urihttp://hdl.handle.net/10547/237611
dc.description.abstractResearch suggests that many minority ethnic patients who receive palliative care in the UK are satisfied with the service they are given. However, various studies have revealed that minority ethnic groups' experiences of care are far from perfect. The most significant problem for these patients centres on communication. This article presents some results from an exploratory study, commissioned by Luton Health Action Zone, to explore the role of communication in delivering effective palliative care services to South Asians living in Luton. Overall, it was found that the services provided are, in most cases, valued and seen as being effective. However, as the service providers who were interviewed readily recognized, there were areas where improvements could be made. The main issues were found to be the need to inform South Asian populations of the availability of palliative care services and the need to improve communication between patients and service providers. This article describes the communication problems that service providers and users face. It also identifies possible policy improvements aimed at developing the 'cultural competency' of services.
dc.language.isoenen
dc.publisherMark Allen Healthcareen_GB
dc.relation.urlhttp://www.ncbi.nlm.nih.gov/pubmed/12560794en_GB
dc.relation.urlhttp://www.magonlinelibrary.com/doi/abs/10.12968/ijpn.2003.9.1.11042?url_ver=Z39.88-2003&rfr_id=ori:rid:crossref.org&rfr_dat=cr_pub%3dpubmed
dc.subject.meshAdolescent
dc.subject.meshAdult
dc.subject.meshAsia, Southeastern
dc.subject.meshAttitude of Health Personnel
dc.subject.meshAttitude to Death
dc.subject.meshAttitude to Health
dc.subject.meshClinical Competence
dc.subject.meshCommunication Barriers
dc.subject.meshCultural Diversity
dc.subject.meshEthnic Groups
dc.subject.meshFemale
dc.subject.meshGreat Britain
dc.subject.meshHealth Services Research
dc.subject.meshHumans
dc.subject.meshMale
dc.subject.meshMiddle Aged
dc.subject.meshMinority Groups
dc.subject.meshNeeds Assessment
dc.subject.meshNeoplasms
dc.subject.meshNursing Methodology Research
dc.subject.meshPalliative Care
dc.subject.meshQuestionnaires
dc.subject.meshTerminally Ill
dc.titleCommunication in the development of culturally competent palliative care services in the UK: a case studyen
dc.typeArticleen
dc.contributor.departmentUniversity of Lutonen_GB
dc.identifier.journalInternational journal of palliative nursingen_GB
html.description.abstractResearch suggests that many minority ethnic patients who receive palliative care in the UK are satisfied with the service they are given. However, various studies have revealed that minority ethnic groups' experiences of care are far from perfect. The most significant problem for these patients centres on communication. This article presents some results from an exploratory study, commissioned by Luton Health Action Zone, to explore the role of communication in delivering effective palliative care services to South Asians living in Luton. Overall, it was found that the services provided are, in most cases, valued and seen as being effective. However, as the service providers who were interviewed readily recognized, there were areas where improvements could be made. The main issues were found to be the need to inform South Asian populations of the availability of palliative care services and the need to improve communication between patients and service providers. This article describes the communication problems that service providers and users face. It also identifies possible policy improvements aimed at developing the 'cultural competency' of services.


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