An empirical analysis on the influence of risk on relationships between handling of product returns and customer loyalty in E-commerce
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Citation
Ramanathan, R. (2011) 'An empirical analysis on the influence of risk on relationships between handling of product returns and customer loyalty in E-commerce' International Journal of Production Economics 130 (2):255Publisher
ElsevierAdditional Links
http://linkinghub.elsevier.com/retrieve/pii/S092552731100020XType
ArticleLanguage
enISSN
0925-5273ae974a485f413a2113503eed53cd6c53
10.1016/j.ijpe.2011.01.005