An investigation into the use of an Enterprise Resource Planning Framework by British Tennis.
AuthorsBarr, Christopher Anthony
SubjectsN222 Recreation/Leisure Management
MetadataShow full item record
AbstractThe overall objective of this study is to establish the extent to which an ERP system could be used within the management of British Tennis. Whilst ERP systems are used extensively in commercial organisations, there is little research into the use of these systems in the management of sport by the National Governing Bodies and by the operational providers of sport facilities. This supports the specific finding in the Game Plan (National Strategy Unit, 2002), which identified that the management systems within sports administration need to be improved and that there is a general lack of research within this specific area. The research proposes an ERP framework which can be implemented to achieve a number of improvements in operations and to enable other opportunities such as targeted marketing. Porter’s Value Chain is used as a model to investigate the organisations involved in the provision of tennis, and this model brings together the two concepts of multi-organisational structures and ERP systems. This enables the selected modules of the ERP system to be mapped on the value chain, and a new value network to be created. This research uses a predominantly qualitative method which incorporates an iterative approach to the investigation, based on the model by Bryman. Iteration One uses a mixture of indepth and semi-structured interviews to establish and corroborate the themes identified as part of the literature review. Also there are additional areas of theory identified as part of the data collection process which are explored in more depth. The second iteration is then used to gather further information and information confirmatory to the first iteration. Findings demonstrate a mixture of governmental, commercial, profit-making and not-forprofit organisations that have no central system in use. The research proposes that a central ERP system, including a number of functional modules, could be implemented into this environment and that it would deliver benefits to all organisations, including cost reduction, managerial benefits, strategic benefits, improved IT infrastructure and organisational benefits.
PublisherUniversity of Bedfordshire
TypeThesis or dissertation
Thesis or dissertation
DescriptionA thesis submitted for the degree of Doctor of Business Administration at the University of Bedfordshire
The following license files are associated with this item: