• Adoption of RFID technologies in UK logistics: moderating roles of size, barcode experience and government support

      Ramanathan, Ramakrishnan; Ramanathan, Usha; Ko, Lok Wan Lorraine; University of Bedfordshire; Nottingham University (Elsevier, 2013-07-16)
      Due to globalization, logistics has become an important part in the supply chain. Many logistics service providers have realised the importance of adoption of technologies that can help manufacturers, warehouses, and retailers to communicate with each other more efficiently. Among many logistics technologies, radio frequency identification (RFID) has been identified as an important technology to improve logistics operations and supply chain management, and thus is increasingly gaining both practitioners’ and researchers’ attention. The purpose of this study is to identify the impact of usability features of RFID in the adoption of the technology by the logistics sector in the UK. We have used questionnaire survey method to collect data from the UK logistics firms. The analysis of the data shows that the usability of RFID technology positively influences adoption of technology. We have further tested the moderating effects of firm size, experience with barcode use, and government support in adopting RFID. Our results show that government support strongly moderates the link between usability of RFID and its adoption but size and experience with barcode do not moderate this link. We elaborate the contributions of the study and managerial implications of our results in this paper
    • An analysis of the diffusion of RFID in the UK logistics sector using a technology-acceptance perspective

      Ramanathan, Ramakrishnan; Ramanathan, Usha; Ko, Lok Wan Lorraine; University of Bedfordshire; Nottingham University (Business Science Reference, 2014)
      In this chapter, the authors explore the factors affecting the UK logistics service providers' intention to use RFID technology from the theoretical perspective of a Technology-Acceptance Model (TAM). The survey data analysis shows that perceived usability of RFID has a significant relationship with the levels of adoption of the technology, but perceived privacy issues and perceived security issues do not have such a significant relationship. Using further moderation analysis, the authors find that the relationship between usability and adoption becomes stronger if there is a high level of support for RFID projects within an organisation. The study points to the need to improve the appreciation and support in an organisation for RFID projects. For example, top management should be well informed so as to provide good support, while employees should be motivated to back the use of RFID in their operations. An appropriate level of the required infrastructure will also help increase the usability and hence the adoption of RFID in UK logistics.
    • Green characteristics of RFID technologies: an exploration in the UK logistics sector from innovation diffusion perspective

      Ramanathan, Ramakrishnan; Ko, Lok Wan Lorraine; Chen, Hsin; Ramanathan, Usha; University of Bedfordshire; Nottingham University (Business Science Reference, 2014)
      Logistics is an integral part of the supply chain. Many logistics service providers have acknowledged that if they want to operate more efficiently and responsively, they must adopt technologies that help manufacturers, warehouses, and retailers to communicate with each other more efficiently. Radio Frequency Identification (RFID) technology has been identified as an important application among many logistics technologies and is increasingly gaining both practitioners' and researchers' attention. The purpose of this chapter is to explore the factors affecting logistics service providers' intentions to use RFID technology, with special emphasis on its environmentally friendly green characteristics. The theoretical perspective diffusion of innovations is used for the purpose. The data is collected using a questionnaire survey among the UK logistics companies. The analysis shows that observability of green characteristics positively influences the intention to use RFID.
    • The impact of organizational pressures on environmental performance of firms

      Ramanathan, Ramakrishnan; Poomkaew, Boonchan; Nath, Prithwiraj; University of Bedfordshire; Nottingham University; University of East Anglia (Wiley, 2014-03-04)
      The role of various organizational pressures in influencing performance of firms has been an interesting research topic in a variety of fields and has received the attention of researchers working in the field of environmental strategy. Although there are previous studies that have looked at the influence of various pressures in influencing firms’ environmental strategies, our study provides a more holistic analysis considering a variety of such pressures in a single framework. We discuss a research study to analyze how pressures from internal and external stakeholders of a firm, economic pressures, environmental regulations, and pressures of environmental compliance have affected environmental performance of firms using data collected from manufacturing firms in the United Kingdom. We have found that internal stakeholders provide the greatest impact in shaping environmental performance of firms, closely followed by economic pressures, environmental regulations, and external stakeholders in that order. Fears of penalties due to environmental compliance have the least impact, although this pressure also has a positive and significant impact on environmental performance.
    • Investigation of the status of RFID applications in the UK logistics sector

      Ramanathan, Ramakrishnan; Bentley, Yongmei; Ko, Lok Wan Lorraine; University of Bedfordshire; Nottingham University (Chartered Institute of Logistics & Transport, 2012-11)
      For over a decade RFID has been the 'next big thing' in logistics. Now researchers at University of Bedford have found there has been a significant increase in the uptake of the technology. Could this really be RFID's time?
    • The role of logistics in e-commerce transactions: an exploratory study of customer feedback and risk

      Ramanathan, Ramakrishnan; George, Jacob; Ramanathan, Usha; University of Bedfordshire; Nottingham University (Springer London, 2013-09-13)
      Logistics plays an important role in e-commerce; while most part of the transactions happen electronically, physical products need to be shipped to customers using conventional transport means. We report in this paper an exploratory study to understand how customers view logistics performance in deciding performance of sellers in e-commerce. Since it has been observed that risk plays a stronger role in online transactions compared to offline transactions, we study how the importance of logistics performance is influenced by risk characteristics of products sold through e-commerce websites. Our data for analysis have been derived from customer feedback available in eBay. Based on Chi square tests and the Marascuilo procedure, we find that the importance of logistics services increases as risk characteristics of products decreases from high to low.