Barriers children face complaining about social work practice: a study in one English local authority

2.50
Hdl Handle:
http://hdl.handle.net/10547/623608
Title:
Barriers children face complaining about social work practice: a study in one English local authority
Authors:
Diaz, Clive ( 0000-0002-2349-9479 ) ; Pert, Hayley ( 0000-0001-5330-8453 ) ; Hill, Lauren; Aylward, Tricia; Neill, Donna
Abstract:
Despite the introduction of guidelines and procedures aimed at encouraging and supporting children and young people to complain about the services they receive, children in care still face barriers to doing so in practice. This paper explores what happens when children in care are dissatisfied with the services they receive. Specifically, this study examines the complaints procedure for children in care. The findings are based on semistructured interviews with children in care, social workers, senior managers, and independent reviewing officers from one English local authority. Thematic analysis of these data identified five emergent themes: (a) complaints by children in care are managed at the lowest possible level, (b) senior managers have an overly optimistic view about children in care being informed of complaint procedures and being encouraged to do so, (c) children in care are worried about complaining, which is recognized by professionals, (d) children's voices are often not heard, and (e) when issues are clearly defined, independent reviewing officers have some degree of success in resolving complaints from children in care.
Citation:
Diaz C, Pert H, Hill L, Aylward T, Neill D (2019) 'Barriers children face complaining about social work practice: a study in one English local authority', Child and Family Social Work, (), pp.-.
Publisher:
Wiley
Journal:
Child and Family Social Work
Issue Date:
4-Sep-2019
URI:
http://hdl.handle.net/10547/623608
DOI:
10.1111/cfs.12702
Additional Links:
https://onlinelibrary.wiley.com/doi/full/10.1111/cfs.12702
Type:
Article
Language:
en
ISSN:
1356-7500
Appears in Collections:
Applied social sciences

Full metadata record

DC FieldValue Language
dc.contributor.authorDiaz, Cliveen
dc.contributor.authorPert, Hayleyen
dc.contributor.authorHill, Laurenen
dc.contributor.authorAylward, Triciaen
dc.contributor.authorNeill, Donnaen
dc.date.accessioned2019-11-25T10:42:57Z-
dc.date.available2019-11-25T10:42:57Z-
dc.date.issued2019-09-04-
dc.identifier.citationDiaz C, Pert H, Hill L, Aylward T, Neill D (2019) 'Barriers children face complaining about social work practice: a study in one English local authority', Child and Family Social Work, (), pp.-.en
dc.identifier.issn1356-7500-
dc.identifier.doi10.1111/cfs.12702-
dc.identifier.urihttp://hdl.handle.net/10547/623608-
dc.description.abstractDespite the introduction of guidelines and procedures aimed at encouraging and supporting children and young people to complain about the services they receive, children in care still face barriers to doing so in practice. This paper explores what happens when children in care are dissatisfied with the services they receive. Specifically, this study examines the complaints procedure for children in care. The findings are based on semistructured interviews with children in care, social workers, senior managers, and independent reviewing officers from one English local authority. Thematic analysis of these data identified five emergent themes: (a) complaints by children in care are managed at the lowest possible level, (b) senior managers have an overly optimistic view about children in care being informed of complaint procedures and being encouraged to do so, (c) children in care are worried about complaining, which is recognized by professionals, (d) children's voices are often not heard, and (e) when issues are clearly defined, independent reviewing officers have some degree of success in resolving complaints from children in care.en
dc.language.isoenen
dc.publisherWileyen
dc.relation.urlhttps://onlinelibrary.wiley.com/doi/full/10.1111/cfs.12702en
dc.rightsYellow - can archive pre-print (ie pre-refereeing)-
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/*
dc.subjectcomplainingen
dc.subjectchildren's servicesen
dc.subjectchildren's services social worken
dc.subjectchildren in careen
dc.subjectL500 Social Worken
dc.titleBarriers children face complaining about social work practice: a study in one English local authorityen
dc.typeArticleen
dc.identifier.journalChild and Family Social Worken
dc.date.updated2019-11-25T10:40:55Z-
dc.description.noteTo be eligible for REF this needs a full text file, but the publisher will not allow us to archive the final published pdf. Do you have an earlier version we can use, such as the version after review but before publisher formatting applied? RVO 25/11/19 file supplied 25/11/19-
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