Why we should understand the patient experience: clinical empathy and medicines optimisation

2.50
Hdl Handle:
http://hdl.handle.net/10547/622309
Title:
Why we should understand the patient experience: clinical empathy and medicines optimisation
Authors:
Jubraj, Barry; Barnett, Nina L.; Grimes, Lesley; Varia, Sneha; Chater, Angel M. ( 0000-0002-9043-2565 ) ; Auyeung, Vivian
Abstract:
Objectives To critically discuss the need for pharmacists to underpin their consultations with appropriate ‘clinical empathy’ as part of effective medicines optimisation. Methods Use of literature around empathy, consultation and pharmacy practice to develop a case for greater clinical empathy in pharmacy consultations. Key findings Clinical empathy is defined from the literature and applied to pharmacy consultations, with a comparison to empathy in other clinical professions. Historical barriers to the embedding of clinical empathy into pharmacy consultations are also explored. Conclusions We challenge the pharmacy profession to consider how clinical empathy should underpin consultations with a series of introspective questions and provide some sample questions to support pharmacy consultations. We also make the case for appropriate education and professional development of consultation skills at undergraduate and postgraduate level. We contend that patients’ relationships with practitioners are critical, and a lack of empathy can impact the effectiveness of care.
Citation:
Jubraj, B., Barnett, N., Grimes, L., Varia, S., Chater, A., & Auyeung, V. (2016) 'Why we should understand the patient experience: clinical empathy and medicines optimisation', International Journal of Pharmacy Practice, 24 (5), pp.367-370.
Publisher:
Wiley
Journal:
International Journal of Pharmacy Practice
Issue Date:
21-Apr-2016
URI:
http://hdl.handle.net/10547/622309
DOI:
10.1111/ijpp.12268
PubMed ID:
27103170
Additional Links:
http://onlinelibrary.wiley.com/doi/10.1111/ijpp.12268/full
Type:
Article
Language:
en
ISSN:
0961-7671
Appears in Collections:
Health

Full metadata record

DC FieldValue Language
dc.contributor.authorJubraj, Barryen
dc.contributor.authorBarnett, Nina L.en
dc.contributor.authorGrimes, Lesleyen
dc.contributor.authorVaria, Snehaen
dc.contributor.authorChater, Angel M.en
dc.contributor.authorAuyeung, Vivianen
dc.date.accessioned2017-10-24T13:06:25Z-
dc.date.available2017-10-24T13:06:25Z-
dc.date.issued2016-04-21-
dc.identifier.citationJubraj, B., Barnett, N., Grimes, L., Varia, S., Chater, A., & Auyeung, V. (2016) 'Why we should understand the patient experience: clinical empathy and medicines optimisation', International Journal of Pharmacy Practice, 24 (5), pp.367-370.en
dc.identifier.issn0961-7671-
dc.identifier.pmid27103170-
dc.identifier.doi10.1111/ijpp.12268-
dc.identifier.urihttp://hdl.handle.net/10547/622309-
dc.description.abstractObjectives To critically discuss the need for pharmacists to underpin their consultations with appropriate ‘clinical empathy’ as part of effective medicines optimisation. Methods Use of literature around empathy, consultation and pharmacy practice to develop a case for greater clinical empathy in pharmacy consultations. Key findings Clinical empathy is defined from the literature and applied to pharmacy consultations, with a comparison to empathy in other clinical professions. Historical barriers to the embedding of clinical empathy into pharmacy consultations are also explored. Conclusions We challenge the pharmacy profession to consider how clinical empathy should underpin consultations with a series of introspective questions and provide some sample questions to support pharmacy consultations. We also make the case for appropriate education and professional development of consultation skills at undergraduate and postgraduate level. We contend that patients’ relationships with practitioners are critical, and a lack of empathy can impact the effectiveness of care.en
dc.language.isoenen
dc.publisherWileyen
dc.relation.urlhttp://onlinelibrary.wiley.com/doi/10.1111/ijpp.12268/fullen
dc.rightsYellow - can archive pre-print (ie pre-refereeing)-
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/*
dc.subjectcommunication skillsen
dc.subjectpatient experienceen
dc.subjectempathyen
dc.subjectmedicines optimisationen
dc.subjectC841 Health Psychologyen
dc.titleWhy we should understand the patient experience: clinical empathy and medicines optimisationen
dc.typeArticleen
dc.identifier.journalInternational Journal of Pharmacy Practiceen
dc.date.updated2017-10-24T11:29:03Z-

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