A qualitative exploration of staff views towards the uptake of NHS Direct

2.50
Hdl Handle:
http://hdl.handle.net/10547/622304
Title:
A qualitative exploration of staff views towards the uptake of NHS Direct
Authors:
Cook, Erica Jane ( 0000-0003-4369-8202 ) ; Randhawa, Gurch ( 0000-0002-2289-5859 ) ; Large, Shirley; Guppy, Andrew; Chater, Angel M. ( 0000-0002-9043-2565 ) ; Ali, Nasreen
Abstract:
Objectives To explore the views of staff to examine the underlying factors that may contribute to the variation of uptake to NHS Direct. Methods Adopting a qualitative approach two focus groups were carried out with staff (n=13); which included registered nurse advisors and health advisors at two NHS Direct sites: Bristol and Manchester in England. Findings were analysed using framework analysis [1] . Results Staff views for explaining reasons why people do and do not engage with NHS Direct focused on themes centred on ‘knowledge of NHS Direct’, ‘attitudes towards NHS Direct’, ‘the cost of using NHS Direct’, ‘time/speed of using NHS Direct’ and finally ‘satisfaction with the service’. Conclusion This research has explored staff views of the barriers and facilitators that may impact on the uptake NHS Direct, which can help enable the development of future promotional campaigns that can target particular sections of the population to encourage use of telephone based healthcare services.
Citation:
Jane Cook E., Randhawa G., Large S., Guppy A., Chater A., Ali N. (2014) 'A qualitative exploration of staff views towards the uptake of NHS Direct', Health Policy and Technology, 3 (2), pp.132-138.
Publisher:
Elsevier
Journal:
Health Policy and Technology
Issue Date:
24-Feb-2014
URI:
http://hdl.handle.net/10547/622304
DOI:
10.1016/j.hlpt.2014.02.002
Additional Links:
http://www.healthpolicyandtechnology.org/article/S2211-8837(14)00016-1/abstract
Type:
Article
Language:
en
ISSN:
2211-8837
Appears in Collections:
Health

Full metadata record

DC FieldValue Language
dc.contributor.authorCook, Erica Janeen
dc.contributor.authorRandhawa, Gurchen
dc.contributor.authorLarge, Shirleyen
dc.contributor.authorGuppy, Andrewen
dc.contributor.authorChater, Angel M.en
dc.contributor.authorAli, Nasreenen
dc.date.accessioned2017-10-24T13:05:57Z-
dc.date.available2017-10-24T13:05:57Z-
dc.date.issued2014-02-24-
dc.identifier.citationJane Cook E., Randhawa G., Large S., Guppy A., Chater A., Ali N. (2014) 'A qualitative exploration of staff views towards the uptake of NHS Direct', Health Policy and Technology, 3 (2), pp.132-138.en
dc.identifier.issn2211-8837-
dc.identifier.doi10.1016/j.hlpt.2014.02.002-
dc.identifier.urihttp://hdl.handle.net/10547/622304-
dc.description.abstractObjectives To explore the views of staff to examine the underlying factors that may contribute to the variation of uptake to NHS Direct. Methods Adopting a qualitative approach two focus groups were carried out with staff (n=13); which included registered nurse advisors and health advisors at two NHS Direct sites: Bristol and Manchester in England. Findings were analysed using framework analysis [1] . Results Staff views for explaining reasons why people do and do not engage with NHS Direct focused on themes centred on ‘knowledge of NHS Direct’, ‘attitudes towards NHS Direct’, ‘the cost of using NHS Direct’, ‘time/speed of using NHS Direct’ and finally ‘satisfaction with the service’. Conclusion This research has explored staff views of the barriers and facilitators that may impact on the uptake NHS Direct, which can help enable the development of future promotional campaigns that can target particular sections of the population to encourage use of telephone based healthcare services.en
dc.language.isoenen
dc.publisherElsevieren
dc.relation.urlhttp://www.healthpolicyandtechnology.org/article/S2211-8837(14)00016-1/abstracten
dc.rightsGreen - can archive pre-print and post-print or publisher's version/PDF-
dc.subjectservice providersen
dc.subjectqualitative studyen
dc.subjectutilisationen
dc.subjecttelephone based healthcareen
dc.subjectNHS Directen
dc.subjectL431 Health Policyen
dc.titleA qualitative exploration of staff views towards the uptake of NHS Directen
dc.typeArticleen
dc.identifier.journalHealth Policy and Technologyen
dc.date.updated2017-10-24T11:29:09Z-
dc.description.noteFile is final published version and cannot be used - as pre April 2016, passing as metadata only RVO 24/10/17-
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