Satisfaction of using a nurse led telephone helpline among mothers and caregivers of young children

2.50
Hdl Handle:
http://hdl.handle.net/10547/622250
Title:
Satisfaction of using a nurse led telephone helpline among mothers and caregivers of young children
Authors:
Cook, Erica Jane ( 0000-0003-4369-8202 ) ; Randhawa, Gurch ( 0000-0002-2289-5859 ) ; Large, Shirley; Ali, Nasreen; Chater, Angel M. ( 0000-0002-9043-2565 ) ; Guppy, Andy
Abstract:
Objectives This research aimed to explore user’s experiences of using a nurse led telephone based healthcare service (NHS Direct) among mothers and caregivers of young children to uncover the core factors, which influence the level of satisfaction of using this type of service. Methods Focus groups were held with a subgroup of NHS Direct high ‘users’ (N=17), which included mothers and grandmothers of young children aged between 21 and 54 years old. Qualitative data analysis was undertaken using the thematic framework approach. Results The findings revealed a high level of satisfaction towards this service and this was based on high levels of trust and reassurance that this service provides. Findings also uncovered that users believed that the service would be improved by the utilisation of more person-centred decision-making tools. Conclusion This research demonstrates the increasing role that telephone based healthcare services can play on empowering patients to take more control of their health.
Citation:
Cook E, Randhawa G, Large S, Ali N, Chater A, Guppy A (2016) 'Satisfaction of using a nurse led telephone helpline among mothers and caregivers of young children', Health Policy and Technology, 5 (2), pp.113-122.
Publisher:
Elsevier
Journal:
Health Policy and Technology
Issue Date:
28-Dec-2015
URI:
http://hdl.handle.net/10547/622250
DOI:
10.1016/j.hlpt.2015.12.002
Additional Links:
http://www.healthpolicyandtechnology.org/article/S2211-8837(15)00092-1/abstract
Type:
Article
Language:
en
ISSN:
2211-8837
Appears in Collections:
Health

Full metadata record

DC FieldValue Language
dc.contributor.authorCook, Erica Janeen
dc.contributor.authorRandhawa, Gurchen
dc.contributor.authorLarge, Shirleyen
dc.contributor.authorAli, Nasreenen
dc.contributor.authorChater, Angel M.en
dc.contributor.authorGuppy, Andyen
dc.date.accessioned2017-09-28T11:45:57Z-
dc.date.available2017-09-28T11:45:57Z-
dc.date.issued2015-12-28-
dc.identifier.citationCook E, Randhawa G, Large S, Ali N, Chater A, Guppy A (2016) 'Satisfaction of using a nurse led telephone helpline among mothers and caregivers of young children', Health Policy and Technology, 5 (2), pp.113-122.en
dc.identifier.issn2211-8837-
dc.identifier.doi10.1016/j.hlpt.2015.12.002-
dc.identifier.urihttp://hdl.handle.net/10547/622250-
dc.description.abstractObjectives This research aimed to explore user’s experiences of using a nurse led telephone based healthcare service (NHS Direct) among mothers and caregivers of young children to uncover the core factors, which influence the level of satisfaction of using this type of service. Methods Focus groups were held with a subgroup of NHS Direct high ‘users’ (N=17), which included mothers and grandmothers of young children aged between 21 and 54 years old. Qualitative data analysis was undertaken using the thematic framework approach. Results The findings revealed a high level of satisfaction towards this service and this was based on high levels of trust and reassurance that this service provides. Findings also uncovered that users believed that the service would be improved by the utilisation of more person-centred decision-making tools. Conclusion This research demonstrates the increasing role that telephone based healthcare services can play on empowering patients to take more control of their health.en
dc.language.isoenen
dc.publisherElsevieren
dc.relation.urlhttp://www.healthpolicyandtechnology.org/article/S2211-8837(15)00092-1/abstracten
dc.rightsGreen - can archive pre-print and post-print or publisher's version/PDF-
dc.subjectutilizationen
dc.subjectpatient satisfactionen
dc.subjectqualitative studyen
dc.subjectNHS Directen
dc.subjecttelephone based healthcareen
dc.subjecttele-diagnosisen
dc.subjecttelemedicineen
dc.titleSatisfaction of using a nurse led telephone helpline among mothers and caregivers of young childrenen
dc.typeArticleen
dc.identifier.journalHealth Policy and Technologyen
dc.date.updated2017-09-28T10:18:40Z-
dc.description.noteNo file attached, but pre-April 2016, so put on repository anyhow.-
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