Who uses telephone based helplines? relating deprivation indices to users of NHS Direct

2.50
Hdl Handle:
http://hdl.handle.net/10547/558780
Title:
Who uses telephone based helplines? relating deprivation indices to users of NHS Direct
Authors:
Cook, Erica Jane; Randhawa, Gurch ( 0000-0002-2289-5859 ) ; Large, Shirley; Guppy, Andy; Chater, Angel M.
Abstract:
This research aimed to explore the impact of individual indices of deprivation on the uptake of NHS Direct.Significant main effects were found for all deprivation×gender×age and gender×age interactions for each of the deprivation indices (p<.001) alongside deprivation×gender for health and disability deprivation across all months. Interactions for deprivation×gender relating to education and employment were found to be non-significant.Call rates increased with levels of deprivation at or above the national average, remaining consistent when accounting for employment, income and education deprivation. Further research should explore the underlying factors that contribute to low utilisation to shape future targeted promotional campaigns.
Affiliation:
University of Bedfordshire; NHS Direct; UCL School of Pharmacy
Citation:
Cook, E., Randhawa, G., Large, S., Guppy, A., Chater, A.M. (2013) 'Who uses telephone based helplines? relating deprivation indices to users of NHS Direct' Health policy and technology 2 (2) 69-74
Publisher:
Elsevier
Journal:
Health policy and technology
Issue Date:
Jun-2013
URI:
http://hdl.handle.net/10547/558780
DOI:
doi:10.1016/j.hlpt.2013.03.002
Additional Links:
http://www.sciencedirect.com/science/article/pii/S221188371300018X
Type:
Article
Language:
en
ISSN:
2211-8837
Appears in Collections:
IHR Institute for Health Research

Full metadata record

DC FieldValue Language
dc.contributor.authorCook, Erica Janeen
dc.contributor.authorRandhawa, Gurchen
dc.contributor.authorLarge, Shirleyen
dc.contributor.authorGuppy, Andyen
dc.contributor.authorChater, Angel M.en
dc.date.accessioned2015-07-02T11:46:32Zen
dc.date.available2015-07-02T11:46:32Zen
dc.date.issued2013-06en
dc.identifier.citationCook, E., Randhawa, G., Large, S., Guppy, A., Chater, A.M. (2013) 'Who uses telephone based helplines? relating deprivation indices to users of NHS Direct' Health policy and technology 2 (2) 69-74en
dc.identifier.issn2211-8837en
dc.identifier.doidoi:10.1016/j.hlpt.2013.03.002en
dc.identifier.urihttp://hdl.handle.net/10547/558780en
dc.description.abstractThis research aimed to explore the impact of individual indices of deprivation on the uptake of NHS Direct.Significant main effects were found for all deprivation×gender×age and gender×age interactions for each of the deprivation indices (p<.001) alongside deprivation×gender for health and disability deprivation across all months. Interactions for deprivation×gender relating to education and employment were found to be non-significant.Call rates increased with levels of deprivation at or above the national average, remaining consistent when accounting for employment, income and education deprivation. Further research should explore the underlying factors that contribute to low utilisation to shape future targeted promotional campaigns.en
dc.language.isoenen
dc.publisherElsevieren
dc.relation.urlhttp://www.sciencedirect.com/science/article/pii/S221188371300018Xen
dc.subjectNHS Directen
dc.subjecttelephone based healthcareen
dc.subjectdeprivationen
dc.titleWho uses telephone based helplines? relating deprivation indices to users of NHS Directen
dc.typeArticleen
dc.contributor.departmentUniversity of Bedfordshireen
dc.contributor.departmentNHS Directen
dc.contributor.departmentUCL School of Pharmacyen
dc.identifier.journalHealth policy and technologyen
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