Who uses NHS Direct? Investigating the impact of ethnicity on the uptake of telephone based healthcare

2.50
Hdl Handle:
http://hdl.handle.net/10547/558778
Title:
Who uses NHS Direct? Investigating the impact of ethnicity on the uptake of telephone based healthcare
Authors:
Cook, Erica Jane ( 0000-0003-4369-8202 ) ; Randhawa, Gurch ( 0000-0002-2289-5859 ) ; Large, Shirley; Guppy, Andy; Chater, Angel M. ( 0000-0002-9043-2565 ) ; Pang, Dong
Abstract:
Introduction NHS Direct, a leading telephone healthcare provider worldwide, provided 24/7 health care advice and information to the public in England and Wales (1998-2014). The fundamental aim of this service was to increase accessibility, however, research has suggested a disparity in the utilisation of this service related to ethnicity. This research presents the first national study to determine how the diverse population in England have engaged with this service. Methods NHS Direct call data from the combined months of July, 2010 October, 2010, January 2011 and April, 2011 was analysed (N?=?1,342, 245) for all 0845 4647 NHS Direct core service calls in England. Expected usage of NHS Direct was determined for each ethnic group of the population by age and gender and compared by actual usage using Chi-square analysis. A one-way analysis of variance (ANOVA) was used to determine variations of uptake by ethnic group and Index for Multiple Deprivation (IMD) 2010 rank. Results Results confirmed that all mixed ethnic groups (White and Black Caribbean, White and Black African, White and Asian) had a higher than expected uptake of NHS Direct which held consistent across all age groups. Lower than expected uptake was found for Black (African/Caribbean) and Asian (Bangladeshi/Indian/Chinese) ethnic group which held consistent by age and gender. For the Pakistani ethnic group usage was higher than expected in adults aged 40 years and older although was lower than expected in younger age groups (0¿39). Conclusion Findings support previous research suggesting a variation in usage of NHS Direct influenced by ethnicity, which is evidenced on a national level. Further research is now required to examine the underlying barriers that contribute to the ethnic variation in uptake of this service.
Affiliation:
University of Bedfordshire
Citation:
Cook, E., Randhawa, G., Large, S., Guppy, A., Chater, A.M., Pang, D. (2014) 'Who uses NHS Direct? Investigating the impact of ethnicity on the uptake of telephone based healthcare' International Journal for Equity in Health 13 (1)
Publisher:
International Society for Equity in Health
Journal:
International Journal for Equity in Health
Issue Date:
7-Nov-2014
URI:
http://hdl.handle.net/10547/558778
DOI:
10.1186/s12939-014-0099-x
Additional Links:
http://www.equityhealthj.com/content/13/1/99
Type:
Article
Language:
en
ISSN:
1475-9276
Appears in Collections:
IHR Institute for Health Research

Full metadata record

DC FieldValue Language
dc.contributor.authorCook, Erica Janeen
dc.contributor.authorRandhawa, Gurchen
dc.contributor.authorLarge, Shirleyen
dc.contributor.authorGuppy, Andyen
dc.contributor.authorChater, Angel M.en
dc.contributor.authorPang, Dongen
dc.date.accessioned2015-07-02T11:27:06Zen
dc.date.available2015-07-02T11:27:06Zen
dc.date.issued2014-11-07en
dc.identifier.citationCook, E., Randhawa, G., Large, S., Guppy, A., Chater, A.M., Pang, D. (2014) 'Who uses NHS Direct? Investigating the impact of ethnicity on the uptake of telephone based healthcare' International Journal for Equity in Health 13 (1)en
dc.identifier.issn1475-9276en
dc.identifier.doi10.1186/s12939-014-0099-xen
dc.identifier.urihttp://hdl.handle.net/10547/558778en
dc.description.abstractIntroduction NHS Direct, a leading telephone healthcare provider worldwide, provided 24/7 health care advice and information to the public in England and Wales (1998-2014). The fundamental aim of this service was to increase accessibility, however, research has suggested a disparity in the utilisation of this service related to ethnicity. This research presents the first national study to determine how the diverse population in England have engaged with this service. Methods NHS Direct call data from the combined months of July, 2010 October, 2010, January 2011 and April, 2011 was analysed (N?=?1,342, 245) for all 0845 4647 NHS Direct core service calls in England. Expected usage of NHS Direct was determined for each ethnic group of the population by age and gender and compared by actual usage using Chi-square analysis. A one-way analysis of variance (ANOVA) was used to determine variations of uptake by ethnic group and Index for Multiple Deprivation (IMD) 2010 rank. Results Results confirmed that all mixed ethnic groups (White and Black Caribbean, White and Black African, White and Asian) had a higher than expected uptake of NHS Direct which held consistent across all age groups. Lower than expected uptake was found for Black (African/Caribbean) and Asian (Bangladeshi/Indian/Chinese) ethnic group which held consistent by age and gender. For the Pakistani ethnic group usage was higher than expected in adults aged 40 years and older although was lower than expected in younger age groups (0¿39). Conclusion Findings support previous research suggesting a variation in usage of NHS Direct influenced by ethnicity, which is evidenced on a national level. Further research is now required to examine the underlying barriers that contribute to the ethnic variation in uptake of this service.en
dc.language.isoenen
dc.publisherInternational Society for Equity in Healthen
dc.relation.urlhttp://www.equityhealthj.com/content/13/1/99en
dc.rightsArchived with thanks to International Journal for Equity in Healthen
dc.subjectNHS Directen
dc.subjecttelephone based healthcareen
dc.subjectethnicityen
dc.titleWho uses NHS Direct? Investigating the impact of ethnicity on the uptake of telephone based healthcareen
dc.typeArticleen
dc.contributor.departmentUniversity of Bedfordshireen
dc.identifier.journalInternational Journal for Equity in Healthen
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