Managerial practices supporting service quality: a comparative analysis of the inter-relationships among features drawn from TQM, internal marketing and GAP 3 closure strategies

2.50
Hdl Handle:
http://hdl.handle.net/10547/315630
Title:
Managerial practices supporting service quality: a comparative analysis of the inter-relationships among features drawn from TQM, internal marketing and GAP 3 closure strategies
Authors:
Ueno, Akiko
Affiliation:
University of Bedfodshire
Citation:
Ueno, A. (2003) Managerial practices supporting service quality: a comparative analysis of the inter-relationships among features drawn from TQM, internal marketing and GAP 3 closure strategies. PhD thesis. University of Bedfordshire.
Publisher:
University of Bedfordshire
Issue Date:
Feb-2003
URI:
http://hdl.handle.net/10547/315630
Type:
Thesis or dissertation
Language:
en
Description:
A thesis submitted to the University of Bedfordshire in partial fulfilment of the requirements for the degree of Doctor of Philosophy
Appears in Collections:
PhD e-theses

Full metadata record

DC FieldValue Language
dc.contributor.authorUeno, Akikoen
dc.date.accessioned2014-04-10T12:42:31Z-
dc.date.available2014-04-10T12:42:31Z-
dc.date.issued2003-02-
dc.identifier.citationUeno, A. (2003) Managerial practices supporting service quality: a comparative analysis of the inter-relationships among features drawn from TQM, internal marketing and GAP 3 closure strategies. PhD thesis. University of Bedfordshire.en
dc.identifier.urihttp://hdl.handle.net/10547/315630-
dc.descriptionA thesis submitted to the University of Bedfordshire in partial fulfilment of the requirements for the degree of Doctor of Philosophyen
dc.language.isoenen
dc.publisherUniversity of Bedfordshireen
dc.subjectN210 Management Techniquesen
dc.subjectmanagementen_GB
dc.titleManagerial practices supporting service quality: a comparative analysis of the inter-relationships among features drawn from TQM, internal marketing and GAP 3 closure strategiesen
dc.typeThesis or dissertationen
dc.contributor.departmentUniversity of Bedfodshireen
dc.type.qualificationnamePhDen_GB
dc.type.qualificationlevelPhDen
dc.publisher.institutionUniversity of Bedfordshireen
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