The opening phase of telemedicine consultations: an analysis of interaction

5.00
Hdl Handle:
http://hdl.handle.net/10547/296944
Title:
The opening phase of telemedicine consultations: an analysis of interaction
Authors:
Pappas, Yannis ( 0000-0003-3087-860X ) ; Seale, Clive
Abstract:
This paper describes communication in the opening phases of real-time, video-mediated telemedicine consultations, using the method of conversation analysis, in three NHS settings in the UK. The literature on interaction analysis in face-to-face medical consultations indicates that physicians' capacity to determine topics in consultations is established in the opening phases of the encounter. This is because patients concede the communicative floor to physicians who claim it for themselves by using well-established patterns of interaction. Drawing on 10 teleconsultations, the analysis shows that, for health care professionals and patients, video-mediated telemedicine is unfamiliar terrain, where communication requires constant negotiation of skills and roles, this complexity being added to by the fact that more than one professional participates in the encounter.
Citation:
Papps, Y. & Seale, C. (2009) 'The opening phase of telemedicine consultations: An analysis of interaction', Social Science & Medicine, 68(7), pp.1229-1237
Publisher:
Elsevier
Journal:
Social Science & Medicine
Issue Date:
2009
URI:
http://hdl.handle.net/10547/296944
DOI:
10.1016/j.socscimed.2009.01.011
Additional Links:
http://linkinghub.elsevier.com/retrieve/pii/S0277953609000124
Type:
Article
Language:
en
ISSN:
02779536
Appears in Collections:
IHR Institute for Health Research

Full metadata record

DC FieldValue Language
dc.contributor.authorPappas, Yannisen_GB
dc.contributor.authorSeale, Cliveen_GB
dc.date.accessioned2013-07-24T08:31:48Z-
dc.date.available2013-07-24T08:31:48Z-
dc.date.issued2009-
dc.identifier.citationPapps, Y. & Seale, C. (2009) 'The opening phase of telemedicine consultations: An analysis of interaction', Social Science & Medicine, 68(7), pp.1229-1237en_GB
dc.identifier.issn02779536-
dc.identifier.doi10.1016/j.socscimed.2009.01.011-
dc.identifier.urihttp://hdl.handle.net/10547/296944-
dc.description.abstractThis paper describes communication in the opening phases of real-time, video-mediated telemedicine consultations, using the method of conversation analysis, in three NHS settings in the UK. The literature on interaction analysis in face-to-face medical consultations indicates that physicians' capacity to determine topics in consultations is established in the opening phases of the encounter. This is because patients concede the communicative floor to physicians who claim it for themselves by using well-established patterns of interaction. Drawing on 10 teleconsultations, the analysis shows that, for health care professionals and patients, video-mediated telemedicine is unfamiliar terrain, where communication requires constant negotiation of skills and roles, this complexity being added to by the fact that more than one professional participates in the encounter.en_GB
dc.language.isoenen
dc.publisherElsevieren_GB
dc.relation.urlhttp://linkinghub.elsevier.com/retrieve/pii/S0277953609000124en_GB
dc.rightsArchived with thanks to Social Science & Medicineen_GB
dc.titleThe opening phase of telemedicine consultations: an analysis of interactionen
dc.typeArticleen
dc.identifier.journalSocial Science & Medicineen_GB
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