2.50
Hdl Handle:
http://hdl.handle.net/10547/295124
Title:
Guests' perceptions on factors influencing customer loyalty: an analysis for UK hotels
Authors:
Ramanathan, Usha; Ramanathan, Ramakrishnan ( 0000-0002-8861-2209 )
Abstract:
This paper seeks to explore the performance of UK hotels, in terms of various service attributes, and whether it influences customers' intention to stay again.
Citation:
Ramanathan, U. & Ramanathan, R. (2011) 'Guests' perceptions on factors influencing customer loyalty: An analysis for UK hotels', International Journal of Contemporary Hospitality Management, 23(1), pp. 7-25.
Publisher:
Emerald
Journal:
International Journal of Contemporary Hospitality Management
Issue Date:
2011
URI:
http://hdl.handle.net/10547/295124
DOI:
10.1108/09596111111101643
Additional Links:
http://www.emeraldinsight.com/10.1108/09596111111101643
Type:
Article
Language:
en
ISSN:
0959-6119
Appears in Collections:
Business and Information Systems Research Centre (BISC)

Full metadata record

DC FieldValue Language
dc.contributor.authorRamanathan, Ushaen_GB
dc.contributor.authorRamanathan, Ramakrishnanen_GB
dc.date.accessioned2013-07-03T08:06:49Z-
dc.date.available2013-07-03T08:06:49Z-
dc.date.issued2011-
dc.identifier.citationRamanathan, U. & Ramanathan, R. (2011) 'Guests' perceptions on factors influencing customer loyalty: An analysis for UK hotels', International Journal of Contemporary Hospitality Management, 23(1), pp. 7-25.en_GB
dc.identifier.issn0959-6119-
dc.identifier.doi10.1108/09596111111101643-
dc.identifier.urihttp://hdl.handle.net/10547/295124-
dc.description.abstractThis paper seeks to explore the performance of UK hotels, in terms of various service attributes, and whether it influences customers' intention to stay again.en_GB
dc.language.isoenen
dc.publisherEmeralden_GB
dc.relation.urlhttp://www.emeraldinsight.com/10.1108/09596111111101643en_GB
dc.rightsArchived with thanks to International Journal of Contemporary Hospitality Managementen_GB
dc.subjectcustomer satisfactionen_GB
dc.subjectcustomer service managementen_GB
dc.subjecthotelsen_GB
dc.titleGuests' perceptions on factors influencing customer loyalty: an analysis for UK hotelsen
dc.typeArticleen
dc.identifier.journalInternational Journal of Contemporary Hospitality Managementen_GB
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