Incorporating cost and environmental factors in quality function deployment using data envelopment analysis

2.50
Hdl Handle:
http://hdl.handle.net/10547/295099
Title:
Incorporating cost and environmental factors in quality function deployment using data envelopment analysis
Authors:
Ramanathan, Ramakrishnan ( 0000-0002-8861-2209 ) ; Yunfeng, J.
Abstract:
Quality function deployment (QFD) is an important tool available to organizations for efficient product design and development. Traditionally, QFD rates the design requirements (DRs) with respect to customer needs, and aggregates the ratings to get relative importance scores of DRs. An increasing number of studies stress on the need to incorporate additional factors, such as cost and environmental impact, while calculating the relative importance of DRs. However, there is a paucity of methodologies for deriving the relative importance of DRs when several additional factors are considered. In this paper, data envelopment analysis (DEA) is suggested for the purpose. It is proved that the relative importance values computed by DEA coincide with traditional QFD calculations when only the ratings of DRs with respect to customer needs are considered, and when only one additional factor, namely cost, is considered. DEA provides a general framework facilitating QFD computations when more factors need to be considered. The calculations are explained using a step-by-step procedure and illustrations. The proposed QFD–DEA methodology is applied to the design of security fasteners for a Chinese company. Though traditional QFD calculations consider the ratings as cardinal numbers, DEA has the flexibility to treat the ratings as qualitative variables. This aspect is illustrated in a separate section.
Citation:
Ramakrishnan, R. & Yunfeng, J. (2009) 'Incorporating cost and environmental factors in Quality Function Deployment using Data Envelopment Analysis', Omega: The International Journal of Management Science, 37(3), pp. 711-723.
Publisher:
Elsevier
Journal:
Omega
Issue Date:
2009
URI:
http://hdl.handle.net/10547/295099
DOI:
10.1016/j.omega.2007.12.003
Additional Links:
http://linkinghub.elsevier.com/retrieve/pii/S0305048307001272
Type:
Article
Language:
en
ISSN:
0305-0483
Appears in Collections:
Business and Information Systems Research Centre (BISC)

Full metadata record

DC FieldValue Language
dc.contributor.authorRamanathan, Ramakrishnanen_GB
dc.contributor.authorYunfeng, J.en_GB
dc.date.accessioned2013-07-03T07:58:55Z-
dc.date.available2013-07-03T07:58:55Z-
dc.date.issued2009-
dc.identifier.citationRamakrishnan, R. & Yunfeng, J. (2009) 'Incorporating cost and environmental factors in Quality Function Deployment using Data Envelopment Analysis', Omega: The International Journal of Management Science, 37(3), pp. 711-723.en_GB
dc.identifier.issn0305-0483-
dc.identifier.doi10.1016/j.omega.2007.12.003-
dc.identifier.urihttp://hdl.handle.net/10547/295099-
dc.description.abstractQuality function deployment (QFD) is an important tool available to organizations for efficient product design and development. Traditionally, QFD rates the design requirements (DRs) with respect to customer needs, and aggregates the ratings to get relative importance scores of DRs. An increasing number of studies stress on the need to incorporate additional factors, such as cost and environmental impact, while calculating the relative importance of DRs. However, there is a paucity of methodologies for deriving the relative importance of DRs when several additional factors are considered. In this paper, data envelopment analysis (DEA) is suggested for the purpose. It is proved that the relative importance values computed by DEA coincide with traditional QFD calculations when only the ratings of DRs with respect to customer needs are considered, and when only one additional factor, namely cost, is considered. DEA provides a general framework facilitating QFD computations when more factors need to be considered. The calculations are explained using a step-by-step procedure and illustrations. The proposed QFD–DEA methodology is applied to the design of security fasteners for a Chinese company. Though traditional QFD calculations consider the ratings as cardinal numbers, DEA has the flexibility to treat the ratings as qualitative variables. This aspect is illustrated in a separate section.en_GB
dc.language.isoenen
dc.publisherElsevieren_GB
dc.relation.urlhttp://linkinghub.elsevier.com/retrieve/pii/S0305048307001272en_GB
dc.rightsArchived with thanks to Omegaen_GB
dc.subjectquality function deploymenten_GB
dc.subjectqualitative and quantitative factorsen_GB
dc.subjectdesign of security fastenersen_GB
dc.titleIncorporating cost and environmental factors in quality function deployment using data envelopment analysisen
dc.typeArticleen
dc.identifier.journalOmegaen_GB
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