A performance measurement framework combining DEA and balanced scorecard for the UK health sector

2.50
Hdl Handle:
http://hdl.handle.net/10547/295078
Title:
A performance measurement framework combining DEA and balanced scorecard for the UK health sector
Authors:
Ramanathan, Ramakrishnan ( 0000-0002-8861-2209 ) ; Ramanathan, Usha
Abstract:
Balanced scorecard (BSC) and data envelopment analysis (DEA) are two popular performance measurement tools for measuring performance of organisational units. However, several shortcomings of the two tools have also been highlighted. A BSC readily provides complex business information to managers at a glance and facilitates improved decision-making. However, BSC in its original form does not include any objective methodology, and when many perspectives are considered in the BSC framework with several measures in each perspective, the ability of managers to comprehend the huge volume of information becomes limited. We propose in this paper that BSC can be advantageously integrated with DEA. Such integration can help overcome some of the shortcomings of the latter, such as the discriminating ability and the problem of a firm with extraordinary performance in terms of only one measure achieving high performance scores. The proposed integration of BSC with DEA, called the balanced efficiency assessment method in this paper, is applied to balanced performance evaluation of health authorities (HAs) in the UK.
Citation:
Ramanathan, R. & Ramanathan, U. (2011) 'A performance measurement framework combining DEA and balanced scorecard for the UK health sector', International Journal of Operational Research, 12(3), pp.257-278
Publisher:
Inderscience
Journal:
International Journal of Operational Research
Issue Date:
2011
URI:
http://hdl.handle.net/10547/295078
DOI:
10.1504/IJOR.2011.042916
Additional Links:
http://www.inderscience.com/link.php?id=42916
Type:
Article
Language:
en
ISSN:
1745-7645; 1745-7653
Appears in Collections:
Business and Information Systems Research Centre (BISC)

Full metadata record

DC FieldValue Language
dc.contributor.authorRamanathan, Ramakrishnanen_GB
dc.contributor.authorRamanathan, Ushaen_GB
dc.date.accessioned2013-07-03T07:57:01Z-
dc.date.available2013-07-03T07:57:01Z-
dc.date.issued2011-
dc.identifier.citationRamanathan, R. & Ramanathan, U. (2011) 'A performance measurement framework combining DEA and balanced scorecard for the UK health sector', International Journal of Operational Research, 12(3), pp.257-278en_GB
dc.identifier.issn1745-7645-
dc.identifier.issn1745-7653-
dc.identifier.doi10.1504/IJOR.2011.042916-
dc.identifier.urihttp://hdl.handle.net/10547/295078-
dc.description.abstractBalanced scorecard (BSC) and data envelopment analysis (DEA) are two popular performance measurement tools for measuring performance of organisational units. However, several shortcomings of the two tools have also been highlighted. A BSC readily provides complex business information to managers at a glance and facilitates improved decision-making. However, BSC in its original form does not include any objective methodology, and when many perspectives are considered in the BSC framework with several measures in each perspective, the ability of managers to comprehend the huge volume of information becomes limited. We propose in this paper that BSC can be advantageously integrated with DEA. Such integration can help overcome some of the shortcomings of the latter, such as the discriminating ability and the problem of a firm with extraordinary performance in terms of only one measure achieving high performance scores. The proposed integration of BSC with DEA, called the balanced efficiency assessment method in this paper, is applied to balanced performance evaluation of health authorities (HAs) in the UK.en_GB
dc.language.isoenen
dc.publisherInderscienceen_GB
dc.relation.urlhttp://www.inderscience.com/link.php?id=42916en_GB
dc.rightsArchived with thanks to International Journal of Operational Researchen_GB
dc.subjectbalanced scorecarden_GB
dc.subjectdata envelopment analysisen_GB
dc.subjectperformance measurementen_GB
dc.titleA performance measurement framework combining DEA and balanced scorecard for the UK health sectoren
dc.typeArticleen
dc.identifier.journalInternational Journal of Operational Researchen_GB
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