Learning, knowing and controlling the stock: the nature of employee discretion in a supermarket chain

2.50
Hdl Handle:
http://hdl.handle.net/10547/251001
Title:
Learning, knowing and controlling the stock: the nature of employee discretion in a supermarket chain
Authors:
Fuller, Alison; Kakavelakis, Kostas; Felstead, Alan; Jewson, Nick; Unwin, Lorna
Abstract:
This paper explores the nature of the relationship between Head Office and stores in a large British supermarket chain. It focuses on the role played by a range of technological tools available for managing the stock and connecting different parts of the productive system and the implications this has for employee learning in stores. The evidence illustrates the dual role of artefacts in making possible long-distance control from Head Office, on the one hand, at the same time as opening up spaces for local discretion and intervention, on the other. Accordingly, the paper also shows how the relation between the organisational centre and the periphery gives rise to different types of skills and expertise, providing the basis for a potentially expansive learning environment at the level of the store.
Citation:
Fuller, A. et al (2009) 'Learning, knowing and controlling the stock: the nature of employee discretion in a supermarket chain' Journal of Education and Work 22 (2):105-120
Publisher:
Routledge
Journal:
Journal of Education and Work
Issue Date:
2009
URI:
http://hdl.handle.net/10547/251001
DOI:
10.1080/13639080902854037
Additional Links:
http://www.tandfonline.com/doi/abs/10.1080/13639080902854037
Type:
Article
Language:
en
ISSN:
1363-9080; 1469-9435
Appears in Collections:
Centre for Leadership Innovation (CLI)

Full metadata record

DC FieldValue Language
dc.contributor.authorFuller, Alisonen_GB
dc.contributor.authorKakavelakis, Kostasen_GB
dc.contributor.authorFelstead, Alanen_GB
dc.contributor.authorJewson, Nicken_GB
dc.contributor.authorUnwin, Lornaen_GB
dc.date.accessioned2012-11-05T15:02:00Zen
dc.date.available2012-11-05T15:02:00Zen
dc.date.issued2009en
dc.identifier.citationFuller, A. et al (2009) 'Learning, knowing and controlling the stock: the nature of employee discretion in a supermarket chain' Journal of Education and Work 22 (2):105-120en_GB
dc.identifier.issn1363-9080en
dc.identifier.issn1469-9435en
dc.identifier.doi10.1080/13639080902854037en
dc.identifier.urihttp://hdl.handle.net/10547/251001en
dc.description.abstractThis paper explores the nature of the relationship between Head Office and stores in a large British supermarket chain. It focuses on the role played by a range of technological tools available for managing the stock and connecting different parts of the productive system and the implications this has for employee learning in stores. The evidence illustrates the dual role of artefacts in making possible long-distance control from Head Office, on the one hand, at the same time as opening up spaces for local discretion and intervention, on the other. Accordingly, the paper also shows how the relation between the organisational centre and the periphery gives rise to different types of skills and expertise, providing the basis for a potentially expansive learning environment at the level of the store.en_GB
dc.language.isoenen
dc.publisherRoutledgeen_GB
dc.relation.urlhttp://www.tandfonline.com/doi/abs/10.1080/13639080902854037en_GB
dc.titleLearning, knowing and controlling the stock: the nature of employee discretion in a supermarket chainen
dc.typeArticleen
dc.identifier.journalJournal of Education and Worken_GB
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