Communication in the development of culturally competent palliative care services in the UK: a case study

1.33
Hdl Handle:
http://hdl.handle.net/10547/237611
Title:
Communication in the development of culturally competent palliative care services in the UK: a case study
Authors:
Randhawa, Gurch ( 0000-0002-2289-5859 ) ; Owens, Alastair; Fitches, Rah; Khan, Zafar
Abstract:
Research suggests that many minority ethnic patients who receive palliative care in the UK are satisfied with the service they are given. However, various studies have revealed that minority ethnic groups' experiences of care are far from perfect. The most significant problem for these patients centres on communication. This article presents some results from an exploratory study, commissioned by Luton Health Action Zone, to explore the role of communication in delivering effective palliative care services to South Asians living in Luton. Overall, it was found that the services provided are, in most cases, valued and seen as being effective. However, as the service providers who were interviewed readily recognized, there were areas where improvements could be made. The main issues were found to be the need to inform South Asian populations of the availability of palliative care services and the need to improve communication between patients and service providers. This article describes the communication problems that service providers and users face. It also identifies possible policy improvements aimed at developing the 'cultural competency' of services.
Affiliation:
University of Luton
Citation:
Randhawa, G., Owens, A., Fitches, R. and Khan, Z. (2003) 'Communication in the development of culturally competent palliative care services in the UK: a case study', International Journal of Palliative Nursing, 9 (1)pp.24-31.
Publisher:
Mark Allen Healthcare
Journal:
International journal of palliative nursing
Issue Date:
Jan-2003
URI:
http://hdl.handle.net/10547/237611
DOI:
10.12968/ijpn.2003.9.1.11042
PubMed ID:
12560794
Additional Links:
http://www.ncbi.nlm.nih.gov/pubmed/12560794; http://www.magonlinelibrary.com/doi/abs/10.12968/ijpn.2003.9.1.11042?url_ver=Z39.88-2003&rfr_id=ori:rid:crossref.org&rfr_dat=cr_pub%3dpubmed
Type:
Article
Language:
en
ISSN:
1357-6321
Appears in Collections:
IHR Institute for Health Research

Full metadata record

DC FieldValue Language
dc.contributor.authorRandhawa, Gurchen_GB
dc.contributor.authorOwens, Alastairen_GB
dc.contributor.authorFitches, Rahen_GB
dc.contributor.authorKhan, Zafaren_GB
dc.date.accessioned2012-08-07T15:02:29Z-
dc.date.available2012-08-07T15:02:29Z-
dc.date.issued2003-01-
dc.identifier.citationRandhawa, G., Owens, A., Fitches, R. and Khan, Z. (2003) 'Communication in the development of culturally competent palliative care services in the UK: a case study', International Journal of Palliative Nursing, 9 (1)pp.24-31.en_GB
dc.identifier.issn1357-6321-
dc.identifier.pmid12560794-
dc.identifier.doi10.12968/ijpn.2003.9.1.11042-
dc.identifier.urihttp://hdl.handle.net/10547/237611-
dc.description.abstractResearch suggests that many minority ethnic patients who receive palliative care in the UK are satisfied with the service they are given. However, various studies have revealed that minority ethnic groups' experiences of care are far from perfect. The most significant problem for these patients centres on communication. This article presents some results from an exploratory study, commissioned by Luton Health Action Zone, to explore the role of communication in delivering effective palliative care services to South Asians living in Luton. Overall, it was found that the services provided are, in most cases, valued and seen as being effective. However, as the service providers who were interviewed readily recognized, there were areas where improvements could be made. The main issues were found to be the need to inform South Asian populations of the availability of palliative care services and the need to improve communication between patients and service providers. This article describes the communication problems that service providers and users face. It also identifies possible policy improvements aimed at developing the 'cultural competency' of services.en_GB
dc.language.isoenen
dc.publisherMark Allen Healthcareen_GB
dc.relation.urlhttp://www.ncbi.nlm.nih.gov/pubmed/12560794en_GB
dc.relation.urlhttp://www.magonlinelibrary.com/doi/abs/10.12968/ijpn.2003.9.1.11042?url_ver=Z39.88-2003&rfr_id=ori:rid:crossref.org&rfr_dat=cr_pub%3dpubmed-
dc.subject.meshAdolescent-
dc.subject.meshAdult-
dc.subject.meshAsia, Southeastern-
dc.subject.meshAttitude of Health Personnel-
dc.subject.meshAttitude to Death-
dc.subject.meshAttitude to Health-
dc.subject.meshClinical Competence-
dc.subject.meshCommunication Barriers-
dc.subject.meshCultural Diversity-
dc.subject.meshEthnic Groups-
dc.subject.meshFemale-
dc.subject.meshGreat Britain-
dc.subject.meshHealth Services Research-
dc.subject.meshHumans-
dc.subject.meshMale-
dc.subject.meshMiddle Aged-
dc.subject.meshMinority Groups-
dc.subject.meshNeeds Assessment-
dc.subject.meshNeoplasms-
dc.subject.meshNursing Methodology Research-
dc.subject.meshPalliative Care-
dc.subject.meshQuestionnaires-
dc.subject.meshTerminally Ill-
dc.titleCommunication in the development of culturally competent palliative care services in the UK: a case studyen
dc.typeArticleen
dc.contributor.departmentUniversity of Lutonen_GB
dc.identifier.journalInternational journal of palliative nursingen_GB
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