An empirical analysis on the influence of risk on relationships between handling of product returns and customer loyalty in E-commerce

2.50
Hdl Handle:
http://hdl.handle.net/10547/224534
Title:
An empirical analysis on the influence of risk on relationships between handling of product returns and customer loyalty in E-commerce
Authors:
Ramanathan, Ramakrishnan
Citation:
Ramanathan, R. (2011) 'An empirical analysis on the influence of risk on relationships between handling of product returns and customer loyalty in E-commerce' International Journal of Production Economics 130 (2):255
Publisher:
Elsevier
Journal:
International Journal of Production Economics
Issue Date:
Apr-2011
URI:
http://hdl.handle.net/10547/224534
DOI:
10.1016/j.ijpe.2011.01.005
Additional Links:
http://linkinghub.elsevier.com/retrieve/pii/S092552731100020X
Type:
Article
Language:
en
ISSN:
0925-5273
Appears in Collections:
Business and Information Systems Research Centre (BISC)

Full metadata record

DC FieldValue Language
dc.contributor.authorRamanathan, Ramakrishnanen_GB
dc.date.accessioned2012-05-18T08:20:07Zen
dc.date.available2012-05-18T08:20:07Zen
dc.date.issued2011-04en
dc.identifier.citationRamanathan, R. (2011) 'An empirical analysis on the influence of risk on relationships between handling of product returns and customer loyalty in E-commerce' International Journal of Production Economics 130 (2):255en_GB
dc.identifier.issn0925-5273en
dc.identifier.doi10.1016/j.ijpe.2011.01.005en
dc.identifier.urihttp://hdl.handle.net/10547/224534en
dc.language.isoenen
dc.publisherElsevieren_GB
dc.relation.urlhttp://linkinghub.elsevier.com/retrieve/pii/S092552731100020Xen_GB
dc.subjecte-commerceen_GB
dc.subjectproduct returnsen_GB
dc.subjectcustomer loyaltyen_GB
dc.subjectrisken_GB
dc.titleAn empirical analysis on the influence of risk on relationships between handling of product returns and customer loyalty in E-commerceen
dc.typeArticleen
dc.identifier.journalInternational Journal of Production Economicsen_GB
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